American Girl NY - Food Expeditor

2 Months ago • 1-2 Years • Administrative

Job Summary

Job Description

The American Girl New York City retail store and Cafe seeks a Part-Time Food Expeditor to engage customers professionally and courteously. Responsibilities include delivering food and beverages, upselling, ensuring table maintenance, initiating customer conversations, handling special requests, assisting with events, following food safety guidelines, and maintaining a positive, child-friendly environment. The role requires managing challenging service situations, accurate birthday information handling, and adhering to sanitation laws and company guidelines. Experience with children and ServSafe certification are preferred.
Must have:
  • Impeccable customer service
  • Food safety knowledge
  • Flexible schedule (nights, weekends, holidays)
  • Professional demeanor
  • Handling special requests
Good to have:
  • ServSafe certification
  • Experience working with children

Job Details

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:  The Part-Time Under Food Expeditor position is part of the American Girl New York City retail store's Bistro team.

Job Description

The Opportunity: The American Girl New York City retail store and Cafe is looking for a  dynamic individual as a Part-Time Under Food Expeditor to approach and engage all  Café customers in a professional and courteous manner.  

What Your Impact Will Be: 

  • Treat all guests equally and respectfully. Service all guests with proper etiquette and according to AG standards, including but not limited to: delivering food and beverages in the main dining room, suggestively upselling, ensuring  tables are checked and maintained throughout the seating by filling drinks, clearing, and resetting tables in the main dining room.
  • Initiate conversations with customers and provide them with personalized attention. Display positive, friendly demeanor and passion for working in a child friendly environment.
  • Use sound judgment with challenging service situations, react quickly and professionally, and involve a supervisor when needed.
  • Manage special requests and birthday information accurately and timely. Assist with parties and storewide special events, stocking supplies, and other projects as requested by a supervisor.
  • Follow food safety guidelines, including but not limited to: proper food labeling and storage, FIFO, foods stored at proper temperature, and avoiding cross-contamination.
  • Have knowledge and understanding of local and state health sanitation laws.  
  • Company guidelines on safety and sanitation are followed for personal hygiene.

Qualifications

What We’re Looking For: 

  • ServSafe certification, preferred.
  • 1 to 2 years of experience, preferred.
  • Experience working with children, preferred.
  • Impeccable customer service skills.
  • Must be able to work a flexible schedule, including nights, weekends and holidays.

The hourly rate for this position is between  $19.00-20.00.*

*Hourly rate is based on a candidate’s education, skills and experience.

Additional Information

 

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities..

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About The Company

We empower generations to explore the wonder of childhood and reach their full potential.


We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it.


Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Monster High and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies.

Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies.


Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators.

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