American Girl NY - Restaurant Supervisor (Cafe Lead FT)

2 Months ago • All levels • Operations • $43,680 PA - $50,400 PA

Job Summary

Job Description

The American Girl New York City retail store seeks a dynamic Restaurant Supervisor (Cafe Lead) to assist the Restaurant Manager with daily operations. This full-time, benefited position requires experience in a high-volume, fast-paced restaurant environment, ideally with both front- and back-of-house experience. Responsibilities include overseeing staffing, training, purchasing, inventory, maintaining service and sanitation standards, ensuring customer satisfaction, resolving issues, and working with management teams on events and programs. The role also involves managing operational issues, utilizing various software systems, and leading by example. Experience working with children is preferred, along with relevant certifications (Sanitation, ServSafe, etc.).
Must have:
  • Restaurant experience (high-volume)
  • Front & back-of-house operations
  • Customer service skills
  • Staff management & training
  • Safety & sanitation knowledge
  • Operational issue troubleshooting
Good to have:
  • Experience working with children
  • ServSafe, sanitation certifications
  • Eatec, Microsoft Office, InfoGenesis knowledge
  • Guestbridge, JTech, POS system experience

Job Details

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:  The Lead Restaurant (supervisor) position is part of the American Girl New York City retail store's full-service restaurant team. This is a 37.5 hour/week benefitted position.

Job Description

The Opportunity: The American Girl New York City retail store and full-service restaurant is looking for a dynamic individual for the Lead Restaurant position to assist the Restaurant Manager with the daily restaurant operations.  If you thrive in a high-pressure, fast-paced environment, have strong knowledge of both front- and back-of-house operations, and can calmly and diplomatically resolve customer and staff issues, we want to hear from you.

What Your Impact Will Be: 

  • Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.
  • Assist the team in achieving department revenue and expense goals.
  • Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.
  • Ensure food quality and consistency, special requests and special dietary needs and performs tasks in absence of the Restaurant Leadership Team.
  • Work with Restaurant and Store Management teams to deliver exceptional events and programs.
  • Maintain on-going communications with both staff and management.
  • Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, Guestbridge reservation, POS, and InfoGenesis software systems.
  • Leads by example in all areas of the business.

Qualifications

What We’re Looking For: 

  • Restaurant experience in a high-volume, fast-paced environment, with both front and back of house operations exposure, preferred.
  • Experience working with children, preferred.
  • Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred.
  • Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Guestbridge reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred
  • Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.).
  • Ability to work a flexible schedule including nights, weekends and holidays.

The salary range for this position is between $21-24/hour.*

Hiring  is based on a candidate’s education, skills and experience.

Mattel is an Affirmative Action/Equal Opportunity Employer
F/M/Disability/Vet

Additional Information

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

Similar Jobs

Insomniac Games - Senior UX Researcher

Insomniac Games

Remote, Oregon, United States (Hybrid)
2 Weeks ago
Zones - Key Account Manager

Zones

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
Assystems - Civil Finishing Works Inspector

Assystems

Mersin, Mersin, Türkiye (On-Site)
3 Months ago
CleverTap - Senior Manager - HR Business Partner

CleverTap

Mumbai, Maharashtra, India (On-Site)
4 Months ago
The Walt Disney Company - Managing Producer; Live Entertainment, Content, Creative Development & Inclusive Strategy

The Walt Disney Company

Kissimmee, Florida, United States (On-Site)
1 Day ago
Tesla - Customer Support Specialist - German Speaker

Tesla

North Holland, Netherlands (On-Site)
1 Week ago
Tesla - Parts Advisor

Tesla

Timișoara, Timiș, Romania (On-Site)
1 Week ago
Gunzilla - Live Ops Director - Multi-Platform Video Game

Gunzilla

London, England, United Kingdom (On-Site)
1 Month ago
Sporty Group - Project Manager

Sporty Group

(Remote)
2 Months ago
IGT - Product Trainer II

IGT

Rhode Island, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Disney Live Entertainment - Disney Signature Experiences Technical Design Intern

The Walt Disney Company

Celebration, Florida, United States (On-Site)
2 Days ago
Nintendo - (Junior) Product Manager (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
2 Months ago
TransPerfect - Localization Games Tester - Asia (freelance, remote)

TransPerfect

Tokyo, Japan (Remote)
7 Months ago
Trek - Benefits Analyst

Trek

Waterloo, Wisconsin, United States (Hybrid)
2 Weeks ago
PENN Interactive - Marketing Operations Specialist

PENN Interactive

Philadelphia, Pennsylvania, United States (Hybrid)
1 Week ago
The Walt Disney Company - Global Investigations Senior Manager - Insider Threat

The Walt Disney Company

Glendale, California, United States (Hybrid)
2 Weeks ago
CD PROJEKT RED - Senior Events and Communications Specialist

CD PROJEKT RED

Boston, Massachusetts, United States (On-Site)
2 Weeks ago
PwC - Regional Sourcing Senior Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
4 Months ago
Antarctica Global - Business Development Manager

Antarctica Global

Mumbai, Maharashtra, India (Hybrid)
4 Months ago
The Walt Disney Company - Technology Project Management Intern

The Walt Disney Company

Papenburg, Lower Saxony, Germany (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Jobs in New York, New York, United States

Blizzard Entertainment - Senior Test Analyst, Diablo IV | Irvine, CA or Austin, TX

Blizzard Entertainment

Irvine, California, United States (Hybrid)
2 Months ago
Rush Street Interactive - Risk & Payment Analyst

Rush Street Interactive

Collingswood, New Jersey, United States (On-Site)
2 Months ago
NVIDIA - Senior Technical Marketing Engineer - AI Infrastructure

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Cirrus Logic - Summer Intern, Digital Design Engineer

Cirrus Logic

Austin, Texas, United States (On-Site)
4 Months ago
CD PROJEKT RED - Senior (Expert) Rendering Engineer

CD PROJEKT RED

Boston, Massachusetts, United States (Hybrid)
3 Months ago
ByteDance - Backend Software Engineer - CapCut - San Jose

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Microsoft - Member of Technical Staff, Platform Engineer

Microsoft

Mountain View, California, United States (Hybrid)
1 Month ago
Critical mass - Sr Social Strategist

Critical mass

Dallas, Texas, United States (Hybrid)
4 Months ago
Luxoft - Senior GPU Compiler Software Development Engineer

Luxoft

Poland, Ohio, United States (Remote)
3 Months ago
Zoox - Prediction Internship/Co-op

Zoox

Foster City, California, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

SSC Technologies - Operations Engineer - Senior Associate

SSC Technologies

Navi Mumbai, Maharashtra, India (On-Site)
4 Months ago
PTW - Project manager: Player support division

PTW

Shinjuku City, Tokyo, Japan (Remote)
3 Months ago
Eleven Labs - Revenue Operations Analyst

Eleven Labs

United Kingdom (Remote)
1 Month ago
Onward Search - Streaming Coordinator

Onward Search

Los Angeles, California, United States (On-Site)
5 Days ago
The Walt Disney Company - Staff Support Analyst - Finance Systems

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
Trek - Store Manager

Trek

Melbourne, Florida, United States (On-Site)
3 Weeks ago
Overwolf - Technical Support & IT Manager

Overwolf

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
ByteDance - Credit Loan Collection Expert - Global Payment

ByteDance

Jakarta, Jakarta, Indonesia (On-Site)
1 Month ago
Tesla - Senior Operations Specialist (Accounts Receivable), Leasing

Tesla

London, England, United Kingdom (On-Site)
6 Days ago
The Walt Disney Company - Assistant(e) Manager Restaurant The Steakhouse Restaurant & Dôme Events Disney Village - CDI - F/H/NB

The Walt Disney Company

Île-de-France, France (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

We empower generations to explore the wonder of childhood and reach their full potential.


We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it.


Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Monster High and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies.

Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies.


Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators.

California, United States (On-Site)

Tennessee, United States (On-Site)

East Aurora, New York, United States (On-Site)

Montreal, Quebec, Canada (On-Site)

California, United States (On-Site)

Tennessee, United States (On-Site)

Tennessee, United States (On-Site)

Texas, United States (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

View All Jobs

Get notified when new jobs are added by Mattel Inc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug