Analyst, A/R OTC

Your New Role: The AR/Collections Analyst will focus on cash collections in a high transactional volume, positive team-oriented environment, with multiple revenue streams all while ensuring compliance with corporate collection and credit policies. This position is responsible for initiating contact to customers with delinquent balances, to secure payment and maintain customer goodwill. Incumbents confer with customers by telephone and e-mail to determine reason(s) for overdue payment, reviewing terms of the sale, service and/or contract with customer. The position is also charged with recording and maintaining information about the financial status and collection efforts into the ERP system in a timely basis. The role will provide meaningful insights and resolutions relative to receivable issues. Additionally, the role should understand the financial systems that support collections and contribute to the design and testing of systems and processes enhancements and performance. The Collections Portfolio Specialist will be critical in cultivating an environment that supports and reflects the Warner Bros Discovery brand.

Your Role Accountabilities:
• Apply cash received to customer accounts or follow up with customers regarding past-due payments; Monitor and reconcile all over age accounts; Assist with incoming customer payment allocation requests, Process, and reconcile account receivables and remittances, ensure that target collections are collected during the month, Preparing the statement of accounts for customers, and regularly following up for payments.
• Initiate customer refund requests,
• Follow-up on remittances with customers and understanding of adjustments in payments like WHT, Forex impact.
• Create AR aging reports, Address payment issues like double payments or other discrepancies.
• Provide updates to senior sales leaders on the payments.
• Maintain documentation for compliance reporting and audits.
• Create regular reports to accurately track financial information.
• Test new implementations and changes to the SAP system environment

Qualifications & Experiences:
• Fluent in English
• 1 to 3 years’ experience in Account Receivables reconciliations/Collections
• Quick problem solver, team player, good time management skills
• Excellent listening, oral, and written communication skills
• Deep understanding of Media Math, SAP ERP
• Great organizational and interpersonal skills
• High level of analytical skills
• Complete understanding of the Order to Cash process.
• Working knowledge of Microsoft Office products (Outlook, Word, PowerPoint)
• Ability to work independently, creatively, and efficiently.
• Proven track record in meeting deadlines

Not Required but preferred experience: Experience in the Media Industry and/or Media Sales is preferred