About the job

Summary_{By Outscal}

Analyst role at Novartis in Hyderabad, India, requires 4+ years of experience in contact center performance excellence, ITES QAs, and proficiency in Qlik Sense, SQL, MS Excel, and Alteryx. You will create field excellence reporting, design Alteryx solutions, and develop SOPs.

About the job

Summary

Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports. -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. -Support GBS -GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -To be an integral part of a comprehensive design team responsible for designing promotional marketing materials.

About The Role

Job Description

Position Title: Analyst

Location – Hyd |India| Hybrid

About The Role

In this role the new hire will get a chance to work directly with Commercial Excellence team members from country offices and expected to deliver quality with Incentive Calculations operations and related deliverables and lead some engagements. They will engage and identify shared priorities and meet customer’s needs through problem-solving techniques to improve patient outcomes.

This is an individual contributor role will work directly with commercial excellence teams in the countries and would report to a Team Leader/Group Leader

Key Responsibilities

Create and deliver below Field Excellence reporting and insights as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service

Designs, develop and/or maintains Alteryx based solutions that optimizes field excellence activities based on Country commercial excellence needs through varied variety of evolving infrastructure landscape. Findings of new visualizations tools is also possible.

Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.

Crafts and maintains standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function.

Develops and maintains knowledge repositories that collects qualitative and quantitative data of field excellence related trends across Novartis operating markets, etc

Support team leaders in recruitment and on-boarding of new associates within the organization.

Participate and chip in various knowledge sharing sessions that enables growth and improves quality deliverables across the function.

Ensures outstanding communication with all partners including internal associates, and clients through regular updates with focus on accomplishments, important metrics, standard methodologies, staffing changes and key events.

Essential Requirements

Curiosity and strong analytical thinking, verbal and written communication skills and exposure to working in multi-functional/cultural environment.

Good communication and interpersonal skills. Conceptual, analytical & tactical thinking, strategic thought process

Align with all internal functional operating procedures like time tracking, critical metric tracking and reporting, and other internal systems and processes

Comply to all Novartis operating procedures as per legal / IT / HR requirements

Ability to operate optimally in an international matrix environment.

Responsible for standard and ad-hoc extracts/reports across multiple primary and secondary data sources.

Establish and maintain positive relationships with key functional partners

Desirable Requirements

University/Advanced degree is required, Master’s degree or equivalent experience in fields such as business administration, finance, computer science or technical field is preferred

Should have min of 4+ years of work experience in contact Centre - Performance Excellence (Quality Monitoring) / ITES QAs / Some experience of Patient Contact Centers and needs to be proficient in Qlik Sense, SQL, MS Excel, Alteryx, ETL Tool, Incentive compensation and good to have a pharmaceutical industry proven experience.

Why Novartis

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!

Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life

Handbook. https://www.novartis.com/careers/benefits-rewards

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, Join the Novartis Network here:

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards