Analyst - Customer Value Management
Job Summary
Job Description
4 skills required
Job Details
Responsibilities:
- Manage 15-20 customers collaborating with a team of dedicated Customer Success Managers and L1 support managers
- Be the POC for customer stakeholders based out of India
- Ensure governance /compliance for Steady-State Accounts transition, including systematic Knowledge Transfer from Implementation teams,
- Regular cadences with Customer Teams, flag Issues and concerns ahead of time / avoiding Customer escalations
- Proactive monitoring & reporting of “Operational Health Metrics” (Adoption, SLA reports, CSI) to internal and external stakeholders to help identify and mitigate risks
- Driving/Coordinating RCAs & High severity issues with close collaboration PMG, Engineering and Global support organization
- Driving release walk through and auditors training. Enabling customer community to get certified on AppZen Spend to Pay platform
Must-Have:
- Humble and Friendly personality with an open and honest communication style
- 4-6 years of experience in enterprise SaaS/software implementations, account management or other relevant business consulting
- Strong project management skills
- Exceptional customer presence and presentation skills; comfortable conversing with C-level executives
- Logical and good understanding of the Accounts payable and T&E process
- Ability to liaise with multiple internal cross-functional teams
Similar Jobs
NinjaVan
Netflix
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Alphasense
Get notifed when new similar jobs are uploaded
Jobs in Pune, Maharashtra, India
PwC
L&T Technology Services
PwC
Paytm
SingleStore
Get notifed when new similar jobs are uploaded
Account Management Jobs
PhonePe
Corsair
Interactive Brokers
Aristocrat Gaming
Get notifed when new similar jobs are uploaded
About The Company
AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence software accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or duplicate spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.
Follow us on Twitter: https://twitter.com/appzen
Follow us on Facebook: https://www.facebook.com/Appzeninc
Follow us on Youtube: https://www.youtube.com/c/AppZen
Request an exclusive demo: https://www.appzen.com/demo
Get notified when new jobs are added by AppZen
