Analyst - IT Product Support
Job Summary
Job Description
The Analyst - IT Product Support role at Marsh McLennan Companies, based in Mexico City, involves providing technical support to internal users, ensuring effective service delivery. Responsibilities include investigating and resolving issues, troubleshooting user-reported problems, and proposing solutions. The role requires collaboration with clients, IT departments, and suppliers to support business-critical applications. The company offers professional development, an inclusive culture, and various career opportunities with hybrid work arrangements requiring at least three days a week in the office.
Must have:
- Bachelor's degree in Computer Science or related field.
- Proficiency in C#, ASP.NET, and related technologies.
- Experience with web technologies like HTML and JavaScript.
- Experience with relational databases
Good to have:
- ANFI certification.
- Strong working knowledge of the TorrentFlood system.
- In-depth flood underwriting knowledge.
10 skills required
Job Details
Company:
MMC CorporateDescription:
Job Description For Posting
Analyst - IT Product Support:
We are seeking a talented individual to join our IT Product Support team at Marsh McLennan Companies. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. In this position, you will provide technical support to internal users of technology products, ensuring effective service delivery to both internal and external clients.
We will count on you to:
- Investigate, triage, diagnose, and resolve issues while collaborating with clients, IT departments, and suppliers.
- Assist in troubleshooting activities for user-reported issues and system-triggered alerts.
- Analyze reported system issues to determine validity, severity, and reproduction steps.
- Support business-critical applications by monitoring service issues and proposing resolutions or improvements.
What you need to have:
- A Bachelor's degree in Computer Science, Engineering, or a related field with 2-5 years of industry experience, or 5-7 years of experience without a degree.
- Proficiency in C#, ASP.NET, ASP.NET Core, MVC/MVVM, TFS, Visual Studio, and SQL.
- Experience with web technologies such as HTML, JavaScript, TypeScript, and relational databases.
What makes you stand out:
- ANFI certification.
- Strong working knowledge of the TorrentFlood system.
- In-depth flood underwriting knowledge.
Why join our team:
- We help you be your best through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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About The Company
Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.
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