Anti-Abuse Operations Specialist

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We are seeking a dedicated and detail-oriented Anti-Abuse Specialist to join our team. In this role, you will play a critical part in protecting our platform and customers by identifying, investigating, and mitigating spam, fraud, and other abusive activities. You will leverage your analytical skills, industry knowledge, and technical expertise to combat malicious actors and enhance the security and trustworthiness of our services.

• Investigations: Analyze and investigate reports of suspicious or abusive behavior, including spam, fraud, phishing, and other malicious activities.
• Detection & Prevention: Use a combination of manual and automated tools to identify patterns of abuse and implement strategies to mitigate and prevent future occurrences.
• Tool Development: Develop and maintain custom tools and processes to improve the efficiency and accuracy of abuse detection and response.
• Collaboration: Work closely with internal teams, including Compliance, Deliverability, and Engineering, to address abuse issues, propose platform enhancements, and ensure security best practices are followed.
• Trend Monitoring: Stay informed about industry trends, new attack vectors, vulnerabilities, and emerging threats to continuously refine anti-abuse strategies.
• Community Engagement: Represent the company in industry events, such as M3AAWG, and actively participate in professional networks to share knowledge and collaborate on best practices.
• Customer Support: Provide expert technical support to customers impacted by abuse-related issues, helping them resolve problems and improve account security.

This is a fully remote role, and we are open to candidates based in any EU country where Sinch operates.

REQUIREMENTS

• Strong understanding of spam, fraud, abuse types, and the tactics employed by malicious actors.
• Experience using data analytics tools (e.g., Kibana, Splunk) to analyze, report, and make informed decisions.
• Proficiency in recognizing patterns and identifying trends in large data sets.
• Ability to develop and implement tools or scripts for investigative purposes (experience with Python, SQL, or similar is a plus).
• Exceptional problem-solving skills with a proactive and self-motivated approach.
• Strong verbal and written communication skills for interacting with internal teams, customers, and industry professionals.
• Comfortable working in a distributed team environment with flexible scheduling requirements.
• Commitment to ongoing learning and professional development in areas related to fraud prevention, cybersecurity, and abuse mitigation.

 Preferred Qualifications

• Familiarity with email platforms, protocols (e.g., SMTP), and deliverability best practices.
• Experience in a similar anti-abuse, trust and safety, or fraud prevention role.
• Industry certifications or training in cybersecurity or related fields.

Our corporate language is English, please submit your application in English.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!