Apex Community Engagement Manager

5 Days ago • 5 Years + • Community Management

Job Summary

Job Description

The Apex Community Engagement Manager for Japan is responsible for fostering a positive and engaging player experience within the Apex Legends community in Japan. Reporting to the Shooter Franchise Director, Asia Publishing, this role requires direct engagement with players across multiple channels, ensuring brand alignment and a safe online environment. Key responsibilities include producing and communicating development updates, gathering player feedback, and collaborating closely with Respawn Studios to implement meaningful changes based on community insights. This individual serves as the primary liaison between Respawn and the Japanese player base, monitoring trends, addressing issues, and ensuring player voices are heard. The position necessitates strong communication skills in English and Japanese, experience in community management, and a deep understanding of the Apex Legends game.
Must have:
  • Deep understanding of Apex Legends
  • Native fluency in English and Japanese
  • Community engagement experience
  • Data-driven insights
  • Conflict management skills
  • Collaboration in global environment
Perks:
  • Paid time off
  • New parent leave
  • Free games

Job Details

As the Japan Apex Legends Community Engagement Manager you wake up everyday thinking about the Apex Legends player experience in Asia. You will report to the Shooter Franchise Director, Asia Publishing and engage directly with our passionate and diverse Apex Legends community. Working for one of the largest game companies in the world on one of the largest battle royales in the world you have the opportunity to directly contribute to the experience players have with Apex Legends in Japan and be a voice for our players directly to the game developer, Respawn As the main liaison between Respawn studios and our players you will ensure players are heard, have a safe space for discussions about the game and are able to connect with fellow players around the game.

Responsibilities:

Community Engagement:

  • Be visible and engage directly with the Apex Legends community in Japan across multiple channels ensuring every experience reflects EA's brand and mission.

  • Produce & communicate development content updates including hot fixes, bugs, exploits, bans, content roadmaps, new modes, etc.

  • Ensure our Apex Legends community in Japan is a safe place for players to participate in a digital environment.

Studio Collaboration & Feedback:

  • Be a trusted partner of Respawn studio serving as the key liaison between studio & players for Japan. Work closely and collaboratively with the studio community leadership and APAC communications and marketing leadership to align local strategies and executions.

  • Provide quantitative and qualitative feedback into Respawn studio on Apex Legends in Japan through consumer insight reporting tools, reviews, feedback, and other sources which create meaningful change around the games experience and sentiment.

  • Monitor emerging issues and trends to ensure they are appropriately flagged and communicated to Respawn studio

Skills/Attributes:

  • Familiarity with the Apex Legends game, player motivations and needs.

  • Experience building data-informed community insights.

  • Business to native level fluency in English and Japanese is vital along with strong writing skills

  • High-quality writing skills with global audiences in mind.

  • Experience managing interactions with consumers and conflict management.

  • Organizational, and task/project management abilities.

  • Familiar with collaborating in a global environment.

  • Experience with social listening tools.

Qualifications:

  • Bachelor’s degree in communications or related field, or equivalent work experience.

  • Minimum of 5 years of experience in Player Engagement, Community Management, Social Media Management, or other related fields.

  • Minimum of 2 years of experience with direct interactions with a player community.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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About The Company

We exist to inspire the world to play. We put our people first, and we thrive off their diversity in our innovative technology and immersive storytelling. We’re doing the work to give everyone the space to be their full selves while giving back to our community, no matter where you’re working from. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and transform the future of gaming. Join us.

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