App Solutions Expert, gTech Ads Solutions
Job Summary
Job Description
- Bachelor's degree or equivalent experience
- 2+ years digital media/advertising experience
- 1+ year customer relationship/account management experience
- Google Ads expertise
- Fluent in English and Portuguese
- Knowledge of Search Products
- Understanding of the media landscape
- Experience optimizing and troubleshooting
- Cross-functional team collaboration
- Data-driven approach
- Fluent in Spanish
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
- 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.
- Experience working with digital campaigns and Google Ads.
- Ability to communicate in English and Portuguese fluently to support client relationship management in this region.
Preferred qualifications:
- Knowledge of Search Products, the performance advertising market or online ads landscape.
- Understanding of Media landscape and knowledge of Google’s advertising solutions or similar digital advertising campaigns and platforms. Experience optimizing and troubleshooting products or services.
- Ability to work with cross-functional teams.
- Ability to demonstrate a data-driven approach when proposing solutions, providing insights to customers.
- Ability to create programs to drive performance (e.g., product adoption plans; campaign syncs).
- Ability to communicate in Spanish fluently to support client relationship management in this region.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
The gTech Ads Solutions team partners with the Large Customer Sales (LCS) team to provide products and data to customers to meet their advertising goals. Our Large Customer Sales teams partner closely with the agencies to develop digital solutions that build businesses and brands.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our .
Responsibilities
- Become a trusted advisor to priority Google Ads clients by understanding how digital marketing and technology solutions can address their business challenges, acting as a collaborative and thought partner, architecting media plans and delivering on technical solutions to accomplish their business goals.
- Partner and build relationships with external advertisers to unlock business outcomes powered by Google Ads campaigns, driving product adoption and business growth across sales lifecycle (support planning and pitching alongside Google Ads sales team, implement and optimize).
- Advocate new product features on behalf of the customer and assist in the adoption of new products via setup/implementation, upgrades and migrations to help them build using Google Ads Products.
- Measure, analyze and advocate for the value of Google’s Ad solutions in differentiation to performer offerings.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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