Applicant Call Representative
Job Summary
Job Description
Premier Disability Services, LLC is a full-service Social Security Disability advocacy firm assisting individuals in obtaining their benefits. The role of an Applicant Call Representative involves assisting claimants with completing the Social Security Disability application by gathering personal and medical information. Calls typically last 30-45 minutes, requiring patience and empathy from the specialist. The position ensures the application is completed accurately and fully, utilizing various systems like websites and internal order management. The role demands meeting productivity and quality goals, maintaining confidentiality, and adhering to schedules. The company offers a comprehensive benefits package including health, dental, vision insurance, retirement savings, and paid time off.
Must have:
- Previous call center experience
- Customer service orientation with empathy
- Excellent communication skills
- Patient and helpful demeanor
- Detail-oriented
- Ability to meet productivity goals
- Proficient with Windows OS and internet
Good to have:
- Bilingual in English/Spanish
Perks:
- Health insurance options (medical, dental, vision)
- Flexible spending accounts (FSA)
- Short-term and long-term disability insurance
- Life and AD&D insurance
- 401(k) retirement savings plan with company match
- Paid time off (PTO)
- Paid holidays
- Commuter benefits
- Employee Assistance Program (EAP)
- Well-being coaching services
- Voluntary benefits (home, auto, pet insurance)
- Discounted legal and financial services
- Performance-based bonus up to $750/Month
3 skills required
Job Details
Description
The range is $14.50 - $18.00 per hour, with an ability to earn a performance-based bonus up to $750/Month.
Onsite: Minneapolis, MN - pay $18/ hr
Remote hiring areas: Non- MN pays $14.50/ hr
preferred states: Iowa/Texas/Georgia/Virginia
Company: Premier Disability Services
Terms: Full-Time. This is an hourly, non-exempt position.
Hours of operation: Monday through Friday 8:03 am - 8:30 pm
About Us:
Premier Disability Services, LLC® is a full-service Social Security Disability advocacy firm.
We assist individuals in successfully obtaining their Social Security Disability benefits.
About the Role:
The role will assists claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the application specialist must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately.
Responsibilities:
● Completes the online application for the claimant.
● Asks a series of personal medical questions.
● Uses several systems to complete the process. Website, internal, and order management
systems.
● Demonstrate Empathy, Compassion, and Patience.
● Maintain confidentiality of sensitive information
● Meet productivity and quality goals.
● Use of call management software to answer calls, adhere to specified schedule, and breaks.
Qualifications:
● Previous experience in a call center environment.
● Customer service orientated with demonstrated ability to show empathy.
● Excellent written and verbal communication skills
● Must be patient and inclined to help others.
● Must be detail oriented.
● Ability to achieve high productivity and quality standards.
● Proficient working knowledge of Windows OS, Internet, and associated software.
● BILINGUAL - English/Spanish a plus.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.
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