Applicant Call Representative
Job Description
- Bilingual (English/Spanish)
- Complete online application for the claimant
- Ask a series of personal medical questions
- Use several systems (website, internal, order management) to complete the process
- Demonstrate empathy, compassion, and patience
- Maintain confidentiality of sensitive information
- Meet productivity and quality goals
- Use call management software to answer calls and adhere to schedule
- Previous experience in a call center environment
- Customer service oriented with demonstrated ability to show empathy
- Excellent written and verbal communication skills
- Patient and inclined to help others
- Detail oriented
- Ability to achieve high productivity and quality standards
- Proficient working knowledge of Windows OS, Internet, and associated software
- Health insurance options (medical, dental, vision)
- Flexible spending accounts (FSA) for medical and dependent care
- Short-term and long-term disability insurance
- Life and AD&D insurance
- 401(k) retirement savings plan with company match
- Paid time off (PTO)
- Paid holidays
- Commuter benefits
- Employee Assistance Program (EAP)
- Well-being coaching services
- Voluntary benefits (home, auto, pet insurance, discounted legal and financial services)
Description
The range is $14.50 - $18.00 per hour, with an ability to earn a performance-based bonus up to $750/Month.
Onsite: Minneapolis, MN - pay $18/ hr
Remote hiring areas: Non- MN pays $14.50/ hr
preferred states: Iowa/Texas/Georgia/Virginia
Terms: Full-Time. This is an hourly, non-exempt position.
Hours of operation: Monday through Friday 8:00 am - 8:30 pm
About Us:
Premier Disability Services, LLC® is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits.
About the Role:
The role will assists claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the application specialist must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately.
Responsibilities:
- Completes the online application for the claimant.
- Asks a series of personal medical questions.
- Uses several systems to complete the process. Website, internal, and order management systems.
- Demonstrate Empathy, Compassion, and Patience.
- Maintain confidentiality of sensitive information.
- Meet productivity and quality goals.
- Use of call management software to answer calls, adhere to specified schedule, and breaks.
Qualifications:
- Previous experience in a call center environment.
- Customer service orientated with demonstrated ability to show empathy.
- Excellent written and verbal communication skills.
- Must be patient and inclined to help others.
- Must be detail oriented.
- Ability to achieve high productivity and quality standards.
- Proficient working knowledge of Windows OS, Internet, and associated software.
- BILINGUAL - English/Spanish a plus.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
