Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

As an Application Consultant at Anthology, you will leverage your expertise in the Anthology Reach and Raise products and your customer service skills to provide valuable consulting services to our customers. You will also be responsible for delivering and coordinating Anthology Reach/Raise Application Administration services, which are based on Microsoft D365 CRM. In this role, you will work independently to understand customer needs, provide solutions, and lead customer engagements to drive positive outcomes. With a focus on customer satisfaction and effective problem-solving, you will play a vital role in ensuring the success of our customers' implementations and ongoing operations.

Primary responsibilities will include:

Serving as the primary customer contact relative to service delivery needs and Management
Understanding customer business objectives and managing service delivery expectations
Facilitating and coordinating customer and internal stakeholder communication
Serving as the Application Administrator and a Subject Matter Expert for Anthology Reach and Raise products
Configuring, integrating and developing Anthology Reach and Raise business solutions
Assisting business owners in translating concepts and requests to written requirement
Providing problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
Recommending system configurations and proposes business solutions where appropriate
Developing, coordinating, and implementing plans to test processes during system/process development including quality assurance testing
Evaluating upcoming Microsoft Dynamics 365 CRM and Anthology Reach/Raise releases and recommending the use of new features
Communicating the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders
Performing ad-hoc system training as needed
Driving escalated Product support tickets to resolution by coordinating with appropriate internal teams
Participating in training and development opportunities to enhance knowledge of the Anthology Reach and Raise products and consulting practices
Documenting customer interactions, solutions provided, and relevant information to support project documentation and knowledge sharing
Contributing to process improvement initiatives to enhance the efficiency and effectiveness of customer engagements
Creating and updating Salesforce cases for activity management
Following existing initiative plans or templates, contributing to and coordinating weekly activity reports and communication
This role requires occasional travel

The Candidate:

Required skills/qualifications:

Bachelor’s degree in Computer Science, Engineering, Business Administration, Finance or other related field
2-5 years of experience working with Microsoft Dynamics
Strong communication and interpersonal skills
Executive/Senior Management communication experience
Demonstrating strong analytical and logical thinking skills
Ability to work independently and with cross-functional global teams
Ability to thrive in a fast-paced environment and have a positive attitude
Ability to manage and prioritize multiple tasks
Ability to learn and adapt quickly to working with new technologies
Excellent troubleshooting and problem-solving skills
Excellent written and oral communication skills
Proven effective listening skills
Ability to influence, negotiate, and build consensus
Fluency in written and spoken English

Preferred skills/qualifications:

Technical support or system administration experience
Experience with MS SQL Server scripting or building SSIS packages
Power Platform experience (PowerApps, Power BI, Power Automate)
Business analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems
Experience working with Microsoft Dynamics 365 (CRM) and Power Platform or other CRM software
Experience with MS SSRS and Power BI
Microsoft Power Platform + Dynamics 365 Core certification
Higher Education industry experience
Knowledge of MS Dynamics HigherEd Accelerator
Experience with HTML and JavaScript

Pay range is $76,200 - $90,000/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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