Application Consultant, D365 CRM

6 Days ago • 5 Years + • Administrative • $75,000 PA - $100,000 PA

Job Summary

Job Description

As an Application Consultant, you'll leverage your expertise in Anthology's Reach and Raise products (based on Microsoft D365 CRM) to provide consulting services and application administration. Responsibilities include serving as the primary customer contact, understanding customer objectives, managing service delivery expectations, facilitating communication, configuring and integrating Anthology solutions, providing problem resolution, recommending system configurations, testing processes, evaluating new releases, communicating status updates, and performing training. You will also be responsible for creating and updating Salesforce cases for activity management, following existing initiative plans or templates, contributing to and coordinating weekly activity reports and communication. The role requires strong communication, analytical, and problem-solving skills, along with the ability to work independently and with cross-functional teams.
Must have:
  • 5+ years Microsoft Dynamics experience
  • Strong communication & interpersonal skills
  • Analytical & logical thinking skills
  • Problem-solving & troubleshooting skills
  • Application administration expertise
  • D365 CRM configuration & integration
Good to have:
  • MS SQL Server scripting or SSIS packages
  • Power Platform experience
  • Business analysis skills
  • Higher Education industry experience
  • MS Dynamics HigherEd Accelerator
  • HTML and JavaScript knowledge

Job Details

Description

Application Consultant D365 CRM

United States - Remote

  

The Opportunity: 

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

 

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

 

For more information about Anthology and our career opportunities, please visit www.anthology.com. 

 

As an Application Consultant you will leverage your expertise in Anthology’s Reach and Raise products and your customer service skills to provide valuable consulting services to our customers. You will also be responsible for delivering and coordinating Anthology Reach/Raise Application Administration services, which are based on Microsoft D365 CRM. In this role, you will work independently to understand customer needs, provide solutions, and lead customer engagements to drive positive outcomes. With a focus on customer satisfaction and effective problem-solving, you will play a vital role in ensuring the success of our customers' implementations and ongoing operations.

 

Primary responsibilities will include:

  • Serving as the primary customer contact relative to service delivery needs and Management
  • Understanding customer business objectives and managing service delivery expectations
  • Facilitating and coordinating customer and internal stakeholder communication
  • Serving as the Application Administrator and a Subject Matter Expert for Anthology Reach and Raise products
  • Configuring, integrating and developing Anthology Reach and Raise business solutions
  • Assisting business owners in translating concepts and requests to written requirement
  • Providing problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
  • Recommending system configurations and proposes business solutions where appropriate
  • Developing, coordinating, and implementing plans to test processes during system/process development including quality assurance testing
  • Evaluating upcoming Microsoft Dynamics 365 CRM and Anthology Reach/Raise releases and recommending the use of new features
  • Communicating the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders
  • Performing ad-hoc system training as needed
  • Driving escalated Product support tickets to resolution by coordinating with appropriate internal teams
  • Participating in training and development opportunities to enhance knowledge of the Anthology Reach and Raise products and consulting practices
  • Documenting customer interactions, solutions provided, and relevant information to support project documentation and knowledge sharing
  • Contributing to process improvement initiatives to enhance the efficiency and effectiveness of customer engagements
  • Creating and updating Salesforce cases for activity management
  • Following existing initiative plans or templates, contributing to and coordinating weekly activity reports and communication
  • This role requires occasional travel

 

The Candidate:

Required skills/qualifications:

  • Bachelor’s degree in Computer Science, Engineering, Business Administration, Finance or other related field
  • At least 5 years of experience working with Microsoft Dynamics
  • Strong communication and interpersonal skills
  • Executive/Senior Management communication experience
  • Demonstrating strong analytical and logical thinking skills
  • Ability to work independently and with cross-functional global teams
  • Ability to thrive in a fast-paced environment and have a positive attitude
  • Ability to manage and prioritize multiple tasks
  • Ability to learn and adapt quickly to working with new technologies
  • Excellent troubleshooting and problem-solving skills
  • Excellent written and oral communication skills
  • Proven effective listening skills
  • Ability to influence, negotiate, and build consensus
  • Fluency in written and spoken English

 

Preferred skills/qualifications:

  • Technical support or system administration experience
  • Experience with MS SQL Server scripting or building SSIS packages
  • Power Platform experience (PowerApps, Power BI, Power Automate)
  • Business analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems
  • Experience working with Microsoft Dynamics 365 (CRM) and Power Platform or other CRM software
  • Experience with MS SSRS and Power BI
  • Microsoft Power Platform + Dynamics 365 Core certification
  • Higher Education industry experience
  • Knowledge of MS Dynamics HigherEd Accelerator
  • Experience with HTML and JavaScript

 

Pay range is $75,000 - $100,000/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

 

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

#LI-Remote #LI-JO1

Similar Jobs

CloudHire - WordPress Developer

CloudHire

Haryana, India (Remote)
1 Week ago
Nagarro - Associate Principal Engineer, CRM Salesforce

Nagarro

New York, New York, United States (On-Site)
5 Months ago
Animoca Brands - Frontend Developer

Animoca Brands

Malaysia (Remote)
5 Months ago
Enphase Energy - Senior Front-end Design (Drupal)

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Velotio Technologies - Senior Frontend Engineer (Angular)

Velotio Technologies

Pune, Maharashtra, India (Remote)
6 Days ago
Lionsgate Games - Executive Assistant

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Week ago
Every matrix - Trading Customer Support Agent

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
3 Weeks ago
Nintendo - Senior Manager, Engineering Infrastructure and IT

Nintendo

Redmond, Washington, United States (On-Site)
3 Months ago
Remedy Entertainment Plc - Senior System Administrator

Remedy Entertainment Plc

Espoo, Uusimaa, Finland (On-Site)
1 Month ago
Electronic Arts - Workday Architect

Electronic Arts

Redwood City, California, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ARHS - Java Developer

ARHS

Leuven, Flanders, Belgium (On-Site)
5 Months ago
Aristocrat Gaming - Director, Quality Assurance

Aristocrat Gaming

Sofia, Sofia City Province, Bulgaria (Hybrid)
1 Week ago
Crunchyroll - Senior Frontend Developer, Conversion & Purchase Experience

Crunchyroll

San Francisco, California, United States (Remote)
4 Months ago
N-iX - Senior Fullstack .NET + React Engineer

N-iX

Colombia (Remote)
1 Month ago
WebFX - Digital Media - Account Manager

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
5 Months ago
Highspot - Sr. Software Development Engineer

Highspot

Hyderabad, Telangana, India (Hybrid)
5 Months ago
Visa - Chief Systems Architect - VAS Digital Marketing & Engagement

Visa

Bellevue, Washington, United States (On-Site)
5 Months ago
The Walt Disney Company - MarkOps Consultant - Contract

The Walt Disney Company

Singapore, Singapore (On-Site)
4 Months ago
Nagarro - Principal Engineer, Java

Nagarro

India (Remote)
5 Months ago
PwC - Digital Risk Solutions Manager

PwC

Vancouver, British Columbia, Canada (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

The Walt Disney Company - Manager Enterprise Security Compliance

The Walt Disney Company

New York, New York, United States (On-Site)
1 Week ago
The Walt Disney Company - Manager, International Disney+ Subscriber Planning

The Walt Disney Company

Santa Monica, California, United States (On-Site)
3 Months ago
WebFX - Jr. UX Designer

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
5 Months ago
Alpha Sense - Enterprise Account Executive, Corporate

Alpha Sense

United States (Remote)
4 Months ago
Trek - Assembler

Trek

Columbus, Ohio, United States (On-Site)
1 Month ago
Nagarro - Associate Director

Nagarro

New York, New York, United States (On-Site)
5 Months ago
Dun & Bradstreet - Account Executive, Outbound - Manage (R-16769)

Dun & Bradstreet

Jacksonville, Florida, United States (On-Site)
5 Months ago
Starkflow - Customer Success Manager

Starkflow

Chicago, Illinois, United States (On-Site)
2 Months ago
Nintendo - Intern - Competitive Play

Nintendo

Redmond, Washington, United States (On-Site)
5 Months ago
Inworld AI - Forward Deployed Engineer (AI Gameplay Engineer)

Inworld AI

Mountain View, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Trackman - Customer Service Agent

Trackman

Bogotá, Bogota, Colombia (On-Site)
2 Weeks ago
Sinch - Application Administrator I

Sinch

United States (Remote)
5 Days ago
Every matrix - Trading Customer Support Agent

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
3 Weeks ago
Evolution - Purchasing Specialist

Evolution

Medellín, Antioquia, Colombia (On-Site)
3 Months ago
Next Level Business Services - Cognos Administrator

Next Level Business Services

Beaverton, Oregon, United States (On-Site)
5 Months ago
The Walt Disney Company - Administrative Assistant

The Walt Disney Company

Zürich, Zurich, Switzerland (On-Site)
1 Week ago
PAPAYA - QA Support

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Tesla - Virtual Diagnostic Technician

Tesla

Vienna, Vienna, Austria (On-Site)
1 Month ago
Inspired Entertainment - Seasonal Arcade Host

Inspired Entertainment

(On-Site)
1 Week ago
CloudHire - Salesforce Developer L5/6 (Vlocity)

CloudHire

Mumbai, Maharashtra, India (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com. 

London, England, United Kingdom (Remote)

Bogotá, Bogota, Colombia (Remote)

United States (Remote)

Chennai, Tamil Nadu, India (Hybrid)

Bogotá, Bogota, Colombia (Remote)

Bogotá, Bogota, Colombia (Remote)

United States (Remote)

View All Jobs

Get notified when new jobs are added by Anthology Inc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug