Application Specialist

1 Month ago • All levels • $30,160 PA - $37,440 PA

Job Summary

Job Description

Premier Disability Services is seeking an Application Specialist to assist claimants in completing Social Security Disability applications. This full-time, hourly position involves asking personal medical questions and gathering necessary information to ensure accurate and complete applications. The role requires patience, empathy, and maintaining confidentiality of sensitive data. Responsibilities include using multiple systems for application completion, adhering to schedules and breaks, and meeting productivity and quality goals. Previous call center experience, strong customer service skills, excellent communication, attention to detail, and proficiency in Windows OS and the internet are essential. Bilingual English/Spanish is a plus.
Must have:
  • Previous call center experience
  • Customer service orientation
  • Empathy and patience
  • Excellent written and verbal communication
  • Detail-oriented
  • Proficient in Windows OS and internet
Good to have:
  • Bilingual English/Spanish
Perks:
  • Health insurance (medical, dental, vision)
  • Flexible spending accounts
  • Disability insurance (short-term, long-term)
  • Life insurance
  • 401(k) with company match
  • Paid time off
  • Paid holidays
  • Commuter benefits
  • Employee Assistance Program
  • Well-being coaching
  • Voluntary benefits (home, auto, pet insurance)
  • Discounted legal and financial services
  • Performance-based bonus

Job Details

Description

Company: Premier Disability Services  
Terms: Full-Time. This is an hourly, non-exempt position. Hours of operation are Monday
through Friday 8:00 am - 8:30 pm

About Us: Premier Disability Services, LLC®  is a full-service Social Security Disability advocacy firm.
We assist individuals in successfully obtaining their Social Security Disability benefits.

About the Role

The application specialist assists claimants with completing the Security Disability application, by
asking a series of personal questions to obtain necessary information about their disability and
qualifications for disability benefits. Calls typically last 30-45 minutes, and the application
specialist must demonstrate patience and empathy. The application specialist must ensure that
the application is completed fully and accurately.

Responsibilities:
● Completes the online application for the claimant.
● Asks a series of personal medical questions.
● Uses several systems to complete the process. Website, internal, and order management
systems.
● Demonstrate Empathy, Compassion, and Patience.
● Maintain confidentiality of sensitive information
● Meet productivity and quality goals.
● Use of call management software to answer calls, adhere to specified schedule, and breaks.
 
Qualifications:
● Previous experience in a call center environment.
● Customer service orientated with demonstrated ability to show empathy.
● Excellent written and verbal communication skills
● Must be patient and inclined to help others.
● Must be detail oriented.
● Ability to achieve high productivity and quality standards.
● Proficient working knowledge of Windows OS, Internet, and associated software.
● BILINGUAL - English/Spanish a plus.
Application Specialists will have a range of $14.50 - $18.00/hour.  With an ability to earn a performance-based bonus up to $750/Month
 
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
 
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
 
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

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About The Company

El Segundo, California, United States (On-Site)

El Segundo, California, United States (On-Site)

United States (Remote)

El Segundo, California, United States (On-Site)

El Segundo, California, United States (On-Site)

El Segundo, California, United States (On-Site)

El Segundo, California, United States (On-Site)

Minneapolis, Minnesota, United States (On-Site)

Minneapolis, Minnesota, United States (On-Site)

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