Applications & Workflow Consultant I - Medical Imaging / Radiology

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Purpose

Intelerad is a leading global provider of enterprise imaging solutions. Our team which includes personnel in the United States, Canada, India, the United Kingdom and Australia are united in our mission to advance the future of medical imaging with a unified architecture that connects physicians and clinical staff across departments and boarders.

We are seeking an Applications & Workflow Consultant I who is responsible for successfully conducting Applications and Workflow analysis, training and optimization for Radiology IT solutions. The role will require current and future state Workflow Analysis, designing of future Workflow, determining applications optimization and configuration needs based on best practice methodologies and development and delivery of training plans for clinical and technical healthcare IT customer stakeholders including both super users and end users. This role will identify, file and follow-up on product features and issue requests associated with project implementations and be proactively involved in change management processes related to customer projects.

The focus and mission of this role is to deliver analysis, planning and implementation of workflow design and consulting as required and planning and delivery of training to customers so that they achieve the desired results at all stages of their journey with our products, realizing the full value of our software and services.

Responsibilities

•    Conduct Current State Workflow Analysis (as required)
•    Design Future State Workflow (including System Workflow and Department Process Workflow)
•    Determine application optimization within the department and provide the customer with Best Practice methodologies
•    Analyze unique configurations of customer sites and customize processes and training accordingly
•    Develop training plans and documentation        
•    Coordinate and provide Super User and Administrator application training
•    Ensure that course completion certificates are supplied to customer sites in a timely manner
•    Ensure that all Super Users and Administrators can train customer End Users and understand any unique customer site requirements 
•    Provide Application Training and support to other staff from other groups as required
•    Identify, File and Follow-up Product Features and issue requests during implementation
•    Proactively involved in change management processes related to implementations
•    Managing multiple projects at one time
•    Adapting and meeting the expectations of challenging customers
•    Frequent, often short-notice travel
•    Coordinate with Project Management team on implementation activities
•    Proactively provides regular updates to PM’s and management
•    Work cross-functionally with other teams to improve collaboration and efficiencies
•    Perform other duties as required to support the success of implementation projects and the wider business
 

Employment Prerequisites

• A tertiary qualification (such as a diploma or degree) in a relevant field such as Computer Science, Engineering, or Medical Imaging, or equivalent.
• 1-3 years of experience in Healthcare or IT related roles
• Proficiency in healthcare software and data management systems

Desired Competencies

• This role may involve access to sensitive or classified information; additional security clearance checks may be requested during employment.
• Strong communication skills and ability to teach all types of learning styles in clinical applications
• Knowledge of enterprise level Radiology Healthcare IT solutions
• Ability to communicate and build rapport with internal management and other company personnel
• Strong clinical aptitude with the ability to understand clinical radiology workflow
• Strong problem-solving, technical skills and analytical skills
• Ability to work independently and as part of a team

Working Hours Requirements

• The working hours for this position will be determined by the needs of the business and may vary accordingly. Flexibility in scheduling is essential to meet operational demands

Travel Requirements

This position requires up to 25% of travel, mainly throughout Australia- New Zealand and occasionally on short notice.

This job description is not exhaustive and may be subject to change based on business needs. Additional duties may be assigned as required to meet operational demands.

All your information will be kept confidential according to EEO guidelines.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

#LI-REMOTE

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment