Applied AI Customer Engineer, Google Cloud
Job Summary
Job Description
- Bachelor's degree in relevant field or equivalent experience
- 10+ years customer-facing experience in enterprise tech
- Experience building conversational & contact center applications
- Proficiency in Python, Node.js, Go, or Java
- Fluent English & one Nordic language
- Experience with modern cloud architectures
- Experience with contact center technologies (Avaya, Genesys, etc.)
- Experience with Google Cloud AI solutions
- Business strategy and development experience
- Cross-functional collaboration skills
7 skills required
Job Details
Minimum qualifications:
- Bachelor's degree in Engineering, Computer Science, AI, Applied Math, a related field, or equivalent practical experience.
- 10 years of experience in a customer-facing role in the enterprise technology space.
- Experience building conversational applications and contact center applications.
- Experience building integrations using one or more of the following languages: Python, Node.js, Go, or Java.
- Ability to communicate in English and one of the local nordics languages fluently to manage client relationships in the region.
Preferred qualifications:
- Experience working with modern cloud architectures and technologies.
- Experience with contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, Liveperson, etc.) or Cloud Contact Center solutions.
- Experience with Google Cloud's artificial intelligence solutions.
- Experience in business strategy, business development and translating customer needs into solutions.
- Ability to collaborate effectively across organizational boundaries and ambiguous, matrixed environments while building relationships to achieve business goals.
About the job
As an EMEA Applied AI Customer Engineer, you will be responsible for growing the adoption of Google’s Applied AI Customer Engagement Suite in EMEA by virtue of your experience in building conversational applications. You will form part of a highly specialized technical team that engages directly with customers and partners with the focus on generating value for customers with AI-driven customer engagement, and thereby accelerating the usage and adoption of Applied AI, and especially Conversational AI solutions on Google Cloud Platform.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Secure technical wins with top EMEA customers, by showcasing the Google Cloud Customer Engagement Suite, Including Conversational Agents, Agent Assist, Conversational Insights and Google Contact Center AI Platform (CCaaS), etc.
- Build custom demos and presentations aligned with customers’ unique needs, running technical workshops, answering RFPs (Request for Proposal).
- Understand customers' needs to create and lead technical workshops, including creating and presenting content, building demos to illustrate customer value, and supporting customers post-sales to ensure continued success.
- Work with peers in the Google partner team, support efforts to build and nurture a community of AI partners and practitioners for Applied AI across EMEA.
- Ensure field readiness on Customer Engagement Suite, including contributing to internal training as a lead expert, and contributing to the internal and external Applied AI community.
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