Area Operations Associate

1 Day ago • 3 Years +

Job Summary

Job Description

The Area Operations Associate role bridges operational and analytical aspects. Responsibilities include coordinating warehouse and driver support, conducting driver engagement through events and training, gathering feedback and proposing improvements, managing the driver community, and overseeing team projects. The role involves a strong focus on relationship building, communication, and analytical thinking to optimize results and improve user experiences within the designated area. The candidate will work closely with the region operations team.

Must have:

3 years experience in related field.
Strong relationship building and communication skills.
Strong analytical and problem-solving skills.
Proficient in Excel/Google Sheets.
Intermediate English (spoken & written).

4 skills required

4 skills required for this role

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excel

communication

talent-acquisition

problem-solving

Job Details

About the role:

Area Operations Associate is a role bridging between the operational and analytical side of business. You need to understand problems and pain points from driver partners, But in the same time, You must be able to translate driver partners’ insight into quantifiable metrics, validate, sizing, and prioritize the problem to be solved.

What you will do:

Coordinate warehouse, driver support unit/walk-in center in the area: onboarding, troubleshooting, attribute stock & selling, issue escalation

Conduct driver engagement via offline & online event, various training, Swadaya program (Gojek’s initiative to reduce driver expense via partnership with multiple stakeholders), and control spending

Gather feedback from teams, drivers partner & field, validate insight with data, and offer continuous improvement idea to Area Operations Manager

Manage driver community & deeply engaged with each Key Opinion Leader (KOL)

Conduct analysis and proposal to achieve business objective or solve problem in your designated area

Oversee and manage team’s works & project management

What you will need:

Minimum 3 years of experience in related field, preferably from multinational company;

Strong at relationship building, communication skill, and community management;

Strong analytical thinking and problem solving skills;

Attention to detail & able to manage team performance

Proficient in Excel/Google Sheets;

Intermediate in spoken and written in English.

About the team:

Area Operations Associate as part of Area Operations team within a designated city/area, working closely with the region operations team to drive performance and growth. We engage extensively with driver partners, ensuring smooth communication and addressing their needs. Through collaborative efforts, we work to optimize results, improve user experiences, and enhance the overall performance in our region.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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