Area Operations Associate
Job Summary
Job Description
The Area Operations Associate supports the Area Operations Manager in managing all aspects of area-level operations, including balancing supply and demand, utilization, driver acquisition, driver engagement, and resolving driver issues. This role involves handling conflicts, ensuring regulatory compliance, and maintaining stakeholder relationships. Key responsibilities include day-to-day operations monitoring, driver management (acquisition, engagement, exit, inventory), income optimization, collaborating on escalated driver services issues, applying operational insights for new service areas, managing end-to-end processes at the Driver Support Unit, ensuring SOP and legal compliance, and supporting product changes and operational analysis.
Must have:
- Minimum 3 years of experience in operations
- Strong analytical and problem-solving skills
- Good understanding of supply and demand planning
- Good communication skills
- Attention to detail
- Ability to create creative solutions
- Ability to handle community or mass conflict
- Fluent in Bahasa Indonesia
- Proficient in written and spoken English
Good to have:
- Experience with SQL, BigQuery, Metabase
- Experience in the on-demand transportation sector
5 skills required
Job Details
About the Role
Area Operations Associate is accountable and responsible to support Area Operations Manager for all spectrum operation drivers in the area level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area
What Will You Do
What Will You Need
About the Team
As an Area Operations Associate, he/she will support the Area Operations Manager. He/she will work very intensively and collaborate with other Region Operations Managers. He/she also will work closely with the Analytics team to analyze Operations data to get valuable insight and recommendations for the business.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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