Area Operations Associate
4 skills required
Job Details
What You Will Do
- Accountable to support Area Operations Manager tasks by managing day-to-day operations monitoring (2W and 4W) including: 1. driver acquisition management; 2. driver engagement management (loyalty & retention and safety & performance training); 3. driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrants); 4. driver income through driver expenses reduction or providing alternative income (i.e. Swadaya, Promo Go)
- Collaborate with Area Operations Manager for day-to-day escalated issues around driver services
- Learn and apply good insights from an operations perspective during the process of establishing new areas of service
- Responsible for end-to-end processes at the channel walk-in center (Driver Support Unit) in the district
- Ensure SOP and legal compliance in the district
- Support AOM in product changes roll out in the region
- Support AOM by providing analysis for operations and consumer engagement activities in the area
What You Need
- Having at least 3-5 years experience in operations
- Having strong analytical thinking and problem-solving skills using various improvement tools (SQL, Big query, metabase) and methods
- Having a good understanding of supply and demand planning
- Having good communication skills and good attention to detail and routine activities
- Able to create creative solutions toward operation issues and empower relevant teams to execute properly
- Able to handle communication in community or mass conflict
- Fluent in Bahasa Indonesia & proficient in spoken and written in English
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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