Area Operations Manager
Job Summary
Job Description
As an Area Operations Manager, you will be a key player in the Region team, focusing on managing driver-partner operations. This includes monitoring acquisition, onboarding, engagement, and suspension, ensuring compliance with area regulations, and collaborating with stakeholders to optimize driver performance and provide an excellent experience. You will manage Driver Support Units, conduct driver engagement events, and ensure the safety, quality, and reliability of driver services. Additionally, you will lead and develop the Area Ops team and collaborate with other departments to achieve targets.
Must have:
- Minimum 5 years of operations experience
- Strong analytical and problem-solving skills
- Team management experience
- Creative problem-solving for operational issues
- Proficient in Excel/Google Sheets
- Excellent communication skills
- Proficient in spoken and written English
Good to have:
- SQL knowledge
7 skills required
Job Details
About the Role
As Area Operation Manager, you will be an integral player in the Region team, especially in your designated area. Focus on managing the supply, you will handle full operational activities related to our driver-partners, including operations monitoring (that include acquisition, onboarding, engagement, suspension), ensure the SOP is in compliance with area regulations, and collaborate with various stakeholders in ensuring the full capacity of the performances of our driver-partners in efforts to provide the best experience for our drivers.
What You Will Do
- Manage Driver Support Unit (DSU)/walk in center in the area: warehouse, onboarding, troubleshooting, attribute selling, and issues escalation.
- Manage driver engagement both offline and online events, various Drivers trainings, Swadaya program implementation.
- Ensure safety, quality, productivity, compliance and reliability of supply (drivers) services.
- Lead and develop Area Ops team members to ensure they perform well and grow.
- Collaborate with other streams (e.g., Sales and User Growth) to achieve shared targets in the Area. (fulfillment rate & excellence).
- Collaborate with WPM to manage operational office well maintained
What You Will Need
- Minimum 5 years of experience in operations
- Strong analytical thinking and problem solving skills;
- Having experience in managing a team;
- Able to create creative solutions toward operation issues and empower relevant team to execute properly;
- Proficient in Excel/Google Sheets, SQL knowledge is a plus;
- Excellent communication, teams/stakeholders/community, and conflict management;
- Proficient in spoken and written English.
About the Team
Area Operations Manager (AOM) will work within direct command of Area Head and matrix collaboratively with the regional operations team on some projects. You will lead the Operations team consisting of Operations Supervisor and Staffs attached to your area. You play a pivotal role to improve the quality life of drivers and at the same time ensuring our consumers are easily helped by providing sufficient supply. Though everyday will be very challenging managing the entire operations in the area but you feel great satisfaction as you are directly creating a social impact.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
#LI-ONSITE
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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