Area Operations Staff

1 Month ago • All levels

Job Summary

Job Description

The Area Operations Staff will support the Area Operations Supervisor in managing all spectrum operation drivers at the area level. This includes driver engagement, acquisition, and resolving driver issues. Responsibilities involve handling driver support, managing the driver community, conducting programs, monitoring operational metrics, and coordinating with the supervisor for escalated issues. The role requires excellent communication, problem-solving skills, and the ability to work in a fast-paced environment. This position also involves being the first point of contact for drivers to escalate any issues they may have.

Must have:

Fresh graduate or experience is a plus
Diploma/Bachelor degree with min GPA of 3.0 is a plus
Good communication skill and social media literacy
Good critical thinking and problem solving skill
Intermediate proficiency in Excel/Google Sheet
Intermediate proficiency in spoken and written English.

5 skills required

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Job Details

About the Role

Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at Area level, including but not limited to hold driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.

What You Will Do

Handle driver support unit/walk in center in the area: onboarding, troubleshooting, attribute selling, issue escalation;

Manage driver community: coordination, training, troubleshooting, issue escalation;

Conduct online and offline program related to driver partners’ activities;

Monitor all operations metrics (Demand, Supply, Reliability, Service Level, Risk, etc), propose action plan, and escalate if necessary;

Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service

What You Will Need

Fresh graduate, having working experience is a plus;

Diploma/Bachelor degree with min GPA of 3.0, from top university is a plus;

Good communication skill and social media literacy;

Good critical thinking and problem solving skill;

Intermediate proficiency in Excel/Google Sheet;

Intermediate proficiency in spoken and written in English.

About the Team

As Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she also will work closely with the drivers in the field and will be the first contact for driver to escalate any issues.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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