As an Assistant Business Systems Manager Shipboard, you'll be a Subject Matter Expert (SME) supporting operational systems for Disney Cruise Line's booking, embarkation, and onboard guest experience. Responsibilities include supporting embarkation operations, providing systems guidance and training, supporting new ship construction and launches, collaborating with Business Operations and Business Technology, developing Standard Operating Guides, performing user acceptance testing, managing business rules within applications, and ensuring systems access complies with security controls.  This role requires 24/7 on-call support, including nights, weekends, and holidays, and up to 20% international travel.

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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 <h4>Job Summary:</h4> 
 <div class="additional-field-value-razor"> At Disney Cruise Line, you can set sail on a job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to embark on your career and navigate your future!As a Assistant Business Systems Manager Shipboard, you will be a Subject Matter Expert (SME) providing operational systems support for the multiple systems and interfaces used by Disney Cruise Line for booking cruise reservations and related package items, for embarking our Guests, and for delivering the Guest experience onboard our ships.Your Responsibilities – How You Will Make a Difference<ul><li>Support embarkation operations and shipboard Cast Members, Crew, and Partners to provide systems operation guidance and training at our homeport and outport locations.&nbsp;&nbsp;Provide operational systems support for new ship construction, launches and dry docks.</li><li>Collaborate with Business Operations and Business Technology to provide information and guidance to the business unit that will have a significant impact on their planning and decision making.</li><li>Develop Standard Operating Guides, manuals, policies, and procedures. Partner with the appropriate training teams to provide support across lines of business.</li><li>Capture operational requirements for, or on behalf of, Travel Services, Terminal Operations, and other internal/external partners.</li><li>Perform and coordinate user acceptance testing of new system releases, incidents, outages and issue resolution.</li><li>Responsible for effective and timely communication of issues, incidents, new releases and outages.</li><li>Gather requirements, design, build, and manage business rules within applications.</li><li>Provide appropriate systems access within established guidelines and perform access audits to comply with security controls, including SOX/PCI controls.</li><li>Cast Member may be asked to travel domestically and internationally in support of the business operation. &nbsp;Travel may account for up to or in excess of 20% of the working year.</li><li>Must be available 24/7 and provide rotational on-call support including nights, weekends and holidays. On-call support may require immediate action, escalation, oversight, and maintained engagement until impact resolution has been achieved.</li></ul>Basic Qualifications – What You Will Bring to the Team<ul><li>Strong knowledge in one or more cruise or travel related applications: Seaware, Fidelio, SilverWhere, AffairWhere, and/or XDining</li><li>Self-starter, recognizing when projects need to involve multiple partners and decisions need to be made at other levels within the organization</li><li>Demonstrated ability to work in a fast-paced environment, successfully meeting deadlines</li><li>Oral and written communication skills, with strong attention to detail</li><li>Project management skills</li><li>Demonstrated ability to handle confidential information</li><li>Strong knowledge of Microsoft Office applications</li><li>Experience with reporting applications such as Business Objects, MicroStrategy, and/or Tableau</li><li></li></ul>Preferred Qualifications<ul><li>Cruise industry experience (shipboard and/or shoreside)</li><li>Strong knowledge of Disney Cruise Line and Adventures by Disney products, processes, and services</li><li>Experience developing automated forms and workflows</li><li>Knowledge of SAP, report writing applications, and property management systems</li><li>5+ years of technical systems experience</li></ul>Education Requirements<ul><li>Bachelor's degree or equivalent</li></ul>The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. &nbsp;</div>
 
 
 
 
 
 
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Assistant Business Systems Manager Shipboard