Associate Build Service Analyst

At PlayStation Studios Quality Assurance (QA), we believe that our people are what make us exceptional. We foster a playfully positive culture and are always seeking new and diverse faces to help us grow. Join us and be a part of a world-class team that crafts outstanding entertainment experiences.

Quality Assurance is not only a great way to enter the gaming industry, but it also offers the potential for growth within the department or even into other positions and roles. As part of PlayStation Studios QA, you will have the chance to support the full library of PlayStation Studios, including Naughty Dog, Insomniac Games, Polyphony Digital, Guerilla Games, and many more. Collaborate with world-class developers and contribute to the next great PlayStation Studios release.

Associate Build Service Analyst

Do you have a strong passion for technology, software engineering, and ensuring seamless development processes? At PlayStation Studios Malaysia, we are searching for a proactive and meticulous Associate Build Services Analyst to join our Engineering Services team. This is an exciting chance to work in a fast-paced and innovative environment, contributing directly to the tools and processes that drive world-class gaming experiences.

Responsibilities

• Monitor and Troubleshoot: Keep a vigilant eye on delivery pipelines in game build processes to ensure smooth operations.

• Customer Support: Provide exceptional support via Jira Service Desk with ALM support, ensuring all queries are resolved promptly and effectively.

• Documentation: Update and maintain relevant service and process documentation to ensure clarity and accessibility.

• Automated Deliveries: Implement reliable, automated build deliveries to QA staff and partners, ensuring timely and accurate deployment.

• Service Improvements: Use metrics to recommend and successfully implement service improvements, striving for flawless execution.

• Reporting and Metrics: Maintain and enhance reporting and metrics processes, providing valuable insights to the team.

• Tool Maintenance: Deploy and maintain approved delivery tools to support continuous integration and delivery.

• Asset Coordination: Coordinate asset capture for IP Preservation staging area, curating assets into the correct folder structures.

• Collaboration: Collaborate with global teams to drive effective communication and operational support, including assistance for the Japanese QA and all relevant stakeholders.

Requirements

• Technical Proficiency: Experience with file transfer software, proficiency in scripting languages (XML, JSON, YAML, PowerShell), and knowledge of databases and data analysis.

• Communication Skills: Strong communication and presentation skills, able to convey technical information clearly and effectively.

• A diligent individual with a technical mindset who can manage multiple tasks and priorities simultaneously.

• CI/CD Pipeline Experience: While not mandatory, experience with CI/CD pipelines is beneficial and highly valued.

• Language Skills: Professional fluency in both English and Japanese is required .

Role Competencies

• Problem Solving: Demonstrates exceptional problem-solving skills, determining the best solutions for complex issues.

• Creativity: Brings creative and innovative ideas to the table, enhancing processes and workflows.

• Time Management: Manages time strictly and effectively, ensuring all tasks are completed within deadlines.

• Informing: Keeps collaborators informed with clear and concise updates.

• Customer Focus: Maintains a customer-centric approach, ensuring all support and services meet the highest standards.

• Peer Relationships: Fosters positive peer relationships, promoting a collaborative and inclusive work environment.

• Independence / Autonomy: Works independently with minimal supervision, taking ownership of tasks and responsibilities.