Associate Cloud Operations Engineer 2

Overview

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

This position, under the general direction of the Manager or Technical Lead, Cloud Operations, will be responsible for supporting cloud customers and be responsible, at varying levels, for software installations and configuration, continuous systems analysis, technical customer support, and systems administration for the SaaS server technologies used in a multi-cloud environment

Description

Responsibilities

A Cloud Operations engineer is responsible for designing, deploying, managing, and optimizing cloud infrastructure and services. They ensure the availability, performance, and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms, automation, and best practices.

Your day-to-day job will consist of:

• Execute ticket triage, investigation and resolution of reported incidents.
• Troubleshoot application issues and engage Customer Support as needed to identify and resolve the issue.
• Troubleshoots problems with user accounts and application access.
• Perform daily system administration tasks to verify that all systems are up and running.
• Installation and configuration of software in cloud-based environments to ensure high availability.
• Monitor and troubleshoot application issues to ensure high availability, optimal performance, and system responsiveness.
• Operate and maintain orchestration routines in production.
• Complete periodic application software updates and software version upgrades
• Install and configure new customer environments as needed.
• Support product development teams in the delivery of continuous integration, continuous deployment, providing templates and patterns to follow to ensure code produced by product development teams can be deployed and scaled on standardized technologies and platforms.
• Perform root cause analysis for production issues where the root cause is in infrastructure, environment, configuration, or deployment routines; understand when to escalate to product development teams; remediate root causes and implement preventative actions.
• Performs basic database monitoring and troubleshooting of database performance issues.
• Participate in after-hours maintenance, when necessary, respond to emergencies, participate in customer calls when called upon in support of initiatives and incident response.
• Participate in 24/7 on-call support including shift rotations where required.
• Able to communicate effectively and work as a team member to manage all cloud-based systems used within the environment.
• Other duties as assigned.