Associate Director

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

A dynamic customer facing role managing the connect/relationship in the account.

• Play a leadership role and guiding the team by example aligning with core values of CARING.
• Manage distributed teams internally and at the client side.
• Ability to forge connections with different client stakeholders and navigate the political setup for a large global client.
• Risk and dependency management in a multivendor/multi-team setup for a large global client.
• Responsible for account growth identifying new business opportunities.
• Responsible for coordination, communication, prioritization, resolution, and escalation of operational problems working closely with Project CEOs/Scrum Masters of different project streams.
• Close coordination with project management team for smooth delivery.
• Ensuring onboarding of right talent/resources and acting as operational guide for the team to cover the gaps.
• Planning short and long-term plans and activities for the account growth participating in RFPs, new proposals, among others.
• Responsible for controlling project finances, invoices and growth margins with a focus on customer satisfaction.
• Knowledge of latest technology trends/tools/frameworks.
• Knowledge of retail/commerce would be an added advantage.

Must have Skills: Account Management and Business Development (Strong).

• Retail & CPG - General Experience