Associate Director Engineer (ITSM Solution Architect)

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Why consider Nagarro?

You will have an opportunity to work with one of best solution teams across the world and together build a world class ITSM capability working with customers and stakeholders across the globe.

Work-experience range: 14- 20 years

Must have Skills : Jira Service Desk Consulting, Service Management (Expert)

Job Description :

We at Nagarro seek a senior ITSM Solution Architect with a deep exposure to asset management, operations management and an experience with Jira Service Management to join our growing ITSM team.

A right candidate will be expected to bring following skills and capabilities to the table:

1. Consult for and implement ITSM, ITAM, ITOM solutions on JSM

2. Groom ITSM architects and SMEs

3. Has built three or more ITSM, ITAM solutions

4. Understands SAM, HAM and ITIL processes well

5. Exposure to Atlassian suite of products