Associate Director - Program Management
Job Summary
Job Description
Zeta is seeking an experienced client-facing Program Manager to oversee the discovery, planning, execution, and delivery of product features, technical initiatives, and non-technical projects. The role requires strong stakeholder management, communication, and negotiation skills, along with a deep understanding of platform delivery. Responsibilities include driving discovery, developing quarterly and sprint plans, managing stakeholder expectations, overseeing delivery, implementing change control, managing a team of up to 15 program and project managers, managing resources and budgets, monitoring performance KPIs, and maintaining comprehensive documentation. The ideal candidate will have extensive experience in program management, stakeholder engagement, and delivery oversight in a fast-paced environment.
Must have:
- Strong program management experience (50-200 FTEs, 8-12 workstreams)
- Excellent stakeholder management skills (clients & internal leaders)
- Experience leading product/engineering programs in BFSI
- Strong understanding of Scrum and Agile methodologies
- Hands-on experience with project management tools (JIRA, Trello, Smartsheet)
- 12+ years of software industry experience
- 5+ years managing large software development projects in BFSI
- Undergraduate Engineering Degree + Graduate Business Degree (MBA)
Good to have:
- PMP or equivalent certification
- Banking / Credit card domain experience
- SaaS product implementation experience
- Experience with B2B enterprise, SaaS/Cloud-based products
12 skills required
Job Details
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1,700+ employees across the US, EMEA, and Asia, with 70%+ roles in R&D. Backed by SoftBank, Mastercard, and other investors, we raised $330M at a $2B valuation in 2025.
About the Role
Zeta is looking for an experienced client facing program Manager who is responsible for overseeing discovery, planning, execution, and delivery of product features and fixes, tech and non-tech initiatives, ensuring that they align with the client engagement objectives and commitments. The role requires a combination of strong stakeholder management, communication skills, negotiation skills and a deep understanding of platform delivery methods.
Responsibilities
- Planning, Design and Execution: Drive the discovery phase, develop and executerealisticquarterly & sprint plansthat meet budget and quality expectations. Actively setand manage expectations of senior stakeholders (internal & client) wrtdelivery timelines and risks. Implement and oversee quality assurance processes to ensure deliverables meet standards.
- Stakeholder Management: Engage with various stakeholders, including client senior stakeholders, business & engineering leaders, design teams, and team members to drive execution. Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal product & engineering teams.
- Delivery oversight & governance: Track delivery progress, identify risks and issues proactively, ensuring that mitigation and resolution plans are in place and are communicated with key client & internal stakeholders. Lead program governance (both internally & with the client)ensuring alignmentonprogress,risksand issues with key stakeholders.
- Change Management: Implement effective change control processes to manage alterations to the scope, schedule, and resources. Actively communicate changes to stakeholders and ensure alignment.
- Leadership and Collaboration Skills : Manage a team of program & project managers (upto 15 direct reports). Engage with senior leadership to clearly identify program purpose & objectives, often leading requirement analysis & business case preparation.
- Resource Management: Identify, allocate, and track resources, including budget, personnel, and equipment.
- Performance Monitoring: Establish and monitor key performance indicators (KPIs) for program success. Make data-driven decisions based on performance metrics.
- Reporting and Documentation: Maintain comprehensive documentation, including project plans, reports, and other relevant materials.
Skills
- Program Management Skills :Strong experience in project/program management, including experience leading large-scale, complex technical programs (50-200 FTEs; 8-12 workstreams) in a fast-paced and dynamic environment. Excellent organizational and time management skills, with the ability to deliver high-quality work under tight deadlines.
- Stakeholder Management Skills (clients & internal product & engineering leaders)- Leadership & interpersonal skills, with a proven ability to motivate and lead cross-functional teams.
- Prior experience leading delivery of product & engineering programs in a BFSI environment (preferably credit card domain)
- Strong understanding of scrum and agile methodologies, sprint planning etc.
- Strong hands-on experience on project management tools like JIRA, Trello, Smartsheet, OKR management software, Kanban, etc
- PMP or equivalent project management certification is a plus
- Banking / Credit card domain experience
- SaaS product implementation experience
Nice to have:
Experience and Qualifications
- 12+ years of software industry experience with 5+ years of experience managing large software development projects from inception to launch in BFSI domain.
- Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus
- Undergraduate Degree in Engineering + Graduate Business Degree (MBA or equivalent)
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
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