Associate - Games Operations

5 Months ago • 1 Years + • Operations

Job Summary

Job Description

Sporty Group is seeking an Associate for Games Operations to handle backend operations including query resolution, content management, and escalations. Responsibilities include problem-solving, back-office configuration, managing promotions campaigns, analyzing customer service processes, and escalating issues to the technology team. The role also involves creating reports, website content management, and filtering comments. The candidate should be flexible for rotational shifts and adapt to an ambiguous environment. Prior experience in betting games is preferred, along with a strong analytical mindset and experience in online customer service and back-office systems, particularly with financial data.
Must have:
  • Handle backend operations
  • Query resolution
  • Content management
  • Escalations
  • Problem-solving
  • Analytical skills
  • BackOffice Configuration
  • Promotions Campaign creation/execution
  • Analyze Customer Service processes
  • Escalate to Technology team
  • Create reports
  • Website content management
  • Filter comments
  • Monitor games, campaigns, users
  • Working knowledge on CRM
  • Analyst function experience
  • Fluent in English
  • Strong Excel/Google Sheets
  • Flexible to work rotational shifts
Good to have:
  • Prior experience in betting games
  • Working knowledge of database architecture (MySQL, Oracle)
  • Interest in sports
  • Bachelor's degree in science
  • Engineers/postgraduates in tech
Perks:
  • Annual Performance Bonus
  • Night Shift Allowance
  • Overtime Payment
  • Referral Hire Bonus
  • Health and Life Insurance
  • IT Asset provided
  • 5 days working
  • Paid leaves
  • Team fun activities
  • Quarterly Team Outings
  • Annual company retreat
  • Global, multicultural organization
  • Impactful roles in small teams
  • Stability and security

Job Details

Who We Are
 
Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.
 
The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.
 
The candidate should be an analytics-driven individual with excellent problem-solving skills and is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company.
The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure in addition to that candidate is expected to be detail-oriented for financial data check with hands-on experience in back-office systems.

Responsibilities

Gaming Operations
Handling day-to-day backend operations including query resolution, content management, and escalations.
Problem Solving & Analytical Skills
BackOffice Configuration
Promotions Campaign (retention marketing- Email, PUSH), Creations and execution
Analyze the Customer Service processes and help identify areas of performance improvements.
Escalations to the Technology team.
Creating Monthly and weekly reports
Website content management including banners and comments filtering.
Prior experience into betting games
Should be flexible to work in rotational shifts and week offs including public holidays as per business requirement.
Adaptive to ambiguous environment

Requirements

Relevance Experience in monitoring games, campaigns & users
Working knowledge on CRM
Relevant experience in an analyst function preferably in gaming or IT/ E com sector
Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports a plus
Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus.
Fluent in written and spoken English.
Strong Microsoft Excel skills/ Google spreadsheet skills
Bachelor’s degree and above in a related subject (science major) would be beneficial.
Preferably Engineers/ postgraduate in tech

Benefits

Annual Performance Bonus
Night Shift Allowance
Overtime Payment
Referral Hire Bonus
Health and Life Insurance
IT Asset provided
5 days working
Paid leaves of 21 days (excluding 12 public holidays)
Team fun activities
Quarterly Team Outings
Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!
Highly talented, dependable co-workers in a global, multicultural organization
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users
2. Act in the Long-Term Interests of Sporty 
3. Focus on Product Improvements & Innovation 
4. Be Responsible 
5. Preserve Integrity & Honesty 
6. Respect Confidentiality & Privacy 
7. Ensure Stability, Security & Scalability 
8. Work Hard with Passion & Pride

Interview Process

Remote 30 min Aptitude Test
Remote screening with our Talent Acquisition Team
Remote interview loop with 2x Ops Team Members (30 mins each)
Document verification
24-72 hour feedback loops throughout the process

Working at Sporty

The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.
Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. 

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.

Similar Jobs

dun bradstreet - Data Administrator - Vehicle

dun bradstreet

Solna, Stockholm County, Sweden (Hybrid)
1 Month ago
Open Systems Technologies - Financial Analyst

Open Systems Technologies

Dublin, County Dublin, Ireland (Hybrid)
3 Weeks ago
Accenture - Workforce Services Senior Analyst

Accenture

Bengaluru, Karnataka, India (On-Site)
1 Month ago
NinjaVan - Operations Excellence (Open for Fresher)

NinjaVan

Hanoi, Vietnam (On-Site)
3 Weeks ago
WebTech Corporation - CNC Programmer

WebTech Corporation

Grove City, Pennsylvania, United States (On-Site)
2 Months ago
Lilith games - Content Platform Operations Manager

Lilith games

Shanghai, China (On-Site)
3 Weeks ago
Tide - IT Workplace Operations Lead

Tide

Hyderabad, Telangana, India (Hybrid)
3 Weeks ago
bytedance - LLM Global Data - LLM Safety Performance Operations Team Lead

bytedance

Singapore (On-Site)
4 Months ago
Hawkeye Innovations - Match Operations Assistant

Hawkeye Innovations

Gdańsk, Pomeranian Voivodeship, Poland (On-Site)
1 Month ago
Condé Nast - Associate Director, Performance Media Operations

Condé Nast

New York, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Aeries technology - HR Coordinator

Aeries technology

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Tesla - Engineering Technician, Drive Unit/Traction Inverter (Powertrain)

Tesla

Brandenburg, Germany (On-Site)
6 Months ago
Maersk - People Advisor

Maersk

Taoyuan City, Taiwan (On-Site)
9 Months ago
Inveniolsi - MuleSoft Senior Consultant

Inveniolsi

Hyderabad, Telangana, India (On-Site)
4 Months ago
Lionbridge Games - Inventory Project Manager

Lionbridge Games

Masovian Voivodeship, Poland (On-Site)
4 Months ago
Open Systems Technologies - Culinary Supervisor - Buttermilk Mountain Lodge - Winter 25-26

Open Systems Technologies

Aspen, Colorado, United States (On-Site)
3 Weeks ago
Nice - Lead QA Engineer

Nice

Alkmaar, North Holland, Netherlands (On-Site)
1 Month ago
Fanatee - Influencer Marketing Intern

Fanatee

São Paulo, Brazil (Remote)
1 Month ago
Glean - Head of Sales, Americas

Glean

United States (Remote)
1 Month ago
ansira - Junior Media Payables Coordinator

ansira

Colombia (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Delhi, India

Nagarro - Staff Engineer

Nagarro

India (Remote)
10 Months ago
Xplor Technologies - Finance Manager

Xplor Technologies

Pune, Maharashtra, India (On-Site)
3 Weeks ago
PwC - Manager_Conversational AI Developer_Advisory Corporate_Advisory_Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
10 Months ago
legion - Product Manager - Mobile & Employee Experience

legion

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Square - Senior/Lead Engineer - Highways

Square

Bengaluru, Karnataka, India (Hybrid)
3 Weeks ago
Salesforce - Analyst, Risk & Insurance

Salesforce

Hyderabad, Telangana, India (Hybrid)
3 Weeks ago
Philips - Senior Program Manager

Philips

Pune, Maharashtra, India (On-Site)
2 Months ago
Capgemini - Products and Systems Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
3 Months ago
zeta - Principal Engineer I - Backend

zeta

Hyderabad, Telangana, India (On-Site)
4 Months ago
Capgemini - MIS Specialist

Capgemini

Chennai, Tamil Nadu, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Mattel Inc - Inventory Analyst

Mattel Inc

Athens, Greece (On-Site)
2 Months ago
Aeries technology - Senior GTM Operations Analyst

Aeries technology

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Tencent - Game Operation Intern

Tencent

Dubai, Dubai, United Arab Emirates (On-Site)
5 Months ago
Gupta Media - People Operations Specialist

Gupta Media

Boston, Massachusetts, United States (On-Site)
4 Months ago
Iron Mountain - DMS Operator

Iron Mountain

New Territories, Hong Kong (On-Site)
3 Weeks ago
gitlab - Senior Manager, Global People Operations

gitlab

Canada (Remote)
4 Weeks ago
Drive mode - People Operations Partner

Drive mode

Mountain View, California, United States (Hybrid)
2 Months ago
GHX - Inventory Specialist

GHX

Houston, Texas, United States (On-Site)
3 Months ago
Tide - Operations Senior Analyst

Tide

Bulgaria (Hybrid)
3 Weeks ago
Discord - Director, Scaled Operations

Discord

United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

São Paulo, Brazil (On-Site)

São Paulo, Brazil (On-Site)

São Paulo, Brazil (On-Site)

Madrid, Community Of Madrid, Spain (Hybrid)

Cape Town, Western Cape, South Africa (Hybrid)

Rio De Janeiro, Brazil (On-Site)

São Paulo, Brazil (Hybrid)

Mumbai, Maharashtra, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Sporty

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug