Associate - Games Operations
Job Summary
Job Description
Sporty Group is seeking an Associate for Games Operations to handle backend operations including query resolution, content management, and escalations. Responsibilities include problem-solving, back-office configuration, managing promotions campaigns, analyzing customer service processes, and escalating issues to the technology team. The role also involves creating reports, website content management, and filtering comments. The candidate should be flexible for rotational shifts and adapt to an ambiguous environment. Prior experience in betting games is preferred, along with a strong analytical mindset and experience in online customer service and back-office systems, particularly with financial data.
Must have:
- Handle backend operations
- Query resolution
- Content management
- Escalations
- Problem-solving
- Analytical skills
- BackOffice Configuration
- Promotions Campaign creation/execution
- Analyze Customer Service processes
- Escalate to Technology team
- Create reports
- Website content management
- Filter comments
- Monitor games, campaigns, users
- Working knowledge on CRM
- Analyst function experience
- Fluent in English
- Strong Excel/Google Sheets
- Flexible to work rotational shifts
Good to have:
- Prior experience in betting games
- Working knowledge of database architecture (MySQL, Oracle)
- Interest in sports
- Bachelor's degree in science
- Engineers/postgraduates in tech
Perks:
- Annual Performance Bonus
- Night Shift Allowance
- Overtime Payment
- Referral Hire Bonus
- Health and Life Insurance
- IT Asset provided
- 5 days working
- Paid leaves
- Team fun activities
- Quarterly Team Outings
- Annual company retreat
- Global, multicultural organization
- Impactful roles in small teams
- Stability and security
5 skills required
Job Details
Who We Are
Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.
The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.
The candidate should be an analytics-driven individual with excellent problem-solving skills and is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company.
The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure in addition to that candidate is expected to be detail-oriented for financial data check with hands-on experience in back-office systems.
Responsibilities
Gaming Operations
Handling day-to-day backend operations including query resolution, content management, and escalations.
Problem Solving & Analytical Skills
BackOffice Configuration
Promotions Campaign (retention marketing- Email, PUSH), Creations and execution
Analyze the Customer Service processes and help identify areas of performance improvements.
Escalations to the Technology team.
Creating Monthly and weekly reports
Website content management including banners and comments filtering.
Prior experience into betting games
Should be flexible to work in rotational shifts and week offs including public holidays as per business requirement.
Adaptive to ambiguous environment
Requirements
Relevance Experience in monitoring games, campaigns & users
Working knowledge on CRM
Relevant experience in an analyst function preferably in gaming or IT/ E com sector
Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports a plus
Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus.
Fluent in written and spoken English.
Strong Microsoft Excel skills/ Google spreadsheet skills
Bachelor’s degree and above in a related subject (science major) would be beneficial.
Preferably Engineers/ postgraduate in tech
Benefits
Annual Performance Bonus
Night Shift Allowance
Overtime Payment
Referral Hire Bonus
Health and Life Insurance
IT Asset provided
5 days working
Paid leaves of 21 days (excluding 12 public holidays)
Team fun activities
Quarterly Team Outings
Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!
Highly talented, dependable co-workers in a global, multicultural organization
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members
Our Mission
Our mission is to be an everyday entertainment platform for everyone
Our Operating Principles
1. Create Value for Users
2. Act in the Long-Term Interests of Sporty
3. Focus on Product Improvements & Innovation
4. Be Responsible
5. Preserve Integrity & Honesty
6. Respect Confidentiality & Privacy
7. Ensure Stability, Security & Scalability
8. Work Hard with Passion & Pride
Interview Process
Remote 30 min Aptitude Test
Remote screening with our Talent Acquisition Team
Remote interview loop with 2x Ops Team Members (30 mins each)
Document verification
24-72 hour feedback loops throughout the process
Working at Sporty
The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.
Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.
As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.
We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
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