Associate I, Carrier Solutions

1 Month ago • 1-2 Years

Job Summary

Job Description

Zinnia is seeking an Associate I, Carrier Solutions to process requests for information, conduct research, and analyze issues for successful outcomes. The role involves delivering accurate and prompt issue resolution, communicating effectively with customers and sales representatives, and completing service requests related to contract-level transactions. Responsibilities include building client relationships, ensuring high quality service, and developing a comprehensive understanding of products, services, policies, and regulations. Key tasks cover contract applications, billings, purchases, transfers, redemptions, claims, and other financial and non-financial transactions.
Must have:
  • High school diploma or equivalent
  • 1 to 2+ years customer service/transaction processing
  • 1 to 2+ years call center experience
  • Strong PC and Microsoft Office skills
  • Effective oral, written, and interpersonal communication
  • Ability to collaborate with internal teams
Good to have:
  • College degree
  • Financial services experience
Perks:
  • Excellent career progression
  • Competitive compensation
  • Health/dental insurance
  • Parental leave
  • 401(k)
  • Incentive/bonus opportunity
  • Tuition reimbursement

Job Details

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:
The Associate I, Carrier Solutions will be responsible for processing requests for information, and conducting research and analysis to ensure successful outcomes when complexities arise. Representatives must deliver accurate and prompt resolution of any issues that arise, and relay necessary information to the customers, sales representatives, or client by both verbal and written communication.

WHAT YOU'LL DO:

  • Accurately and timely completion of service requests related to contract level transactions and providing confirmation of contract level information
  • Researches and analyzes issues to ensure successful outcomes and or resolution
  • Develops relationships with clients and customers by becoming a dedicated resource
  • Ensures high quality and consistency to customers by processing and servicing
  • Develops broad understanding of products, services, policies, procedures, regulations, and laws for effective service delivery
  • Contract level service requests include initial contract applications, billings, purchases, transfers, redemptions, claims, and other financial and non-financial transactions and elections available

WHAT YOU’LL NEED:

  • High school diploma or equivalent required, college degree preferred
  • 1 to 2 + years’ experience providing customer service and transaction processing support
  • 1 to 2 + years’ call center experience
  • Financial services experience preferred
  • Work history which demonstrates personal growth and aptitude for advancement.
  • Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software.
  • Demonstrated and effective oral, written, and interpersonal communication skills.
  • Ability to work effectively with other internal teams and associates
  • Incumbents must be able to work required overtime.

HOW TO APPLY:

1.) Apply by completing the online application on the careers section of our website.

2.) All offers of employment at Zinnia are contingent upon the successful completion of an extensive pre-employment background investigation. This process includes verification of the highest level of education completed, review of the past seven years of employment history (including start and end dates), a 10-year criminal background check, and an employer credit check. Please note that the credit check does not impact your credit score, and we do not have access to the score itself.

WHAT’S IN IT FOR YOU?  

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website.  We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Similar Jobs

PhonePe - Content Writer

PhonePe

Bengaluru, Karnataka, India (On-Site)
1 Month ago
The E.W. Scripps Company - Account Executive

The E.W. Scripps Company

Green Bay, Wisconsin, United States (On-Site)
3 Weeks ago
hogarth - Packaging Operations Designer

hogarth

Sunnyvale, California, United States (Hybrid)
2 Months ago
Marsh McLennan - Reinsurance Credit Control Specialist

Marsh McLennan

Jakarta, Indonesia (Hybrid)
2 Months ago
Zelis  - Regulated Claims Settlement Coordinator

Zelis

Hyderabad, Telangana, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Greenworks Sunrise Global Marketing - Human Resource Manager

Greenworks Sunrise Global Marketing

Morristown, New Jersey, United States (On-Site)
1 Month ago
Jane Street - Senior Mechanical Engineer

Jane Street

London, England, United Kingdom (On-Site)
2 Months ago
MixMob - Lead Game Designer

MixMob

Vancouver, British Columbia, Canada (Remote)
1 Year ago
Aeries technology - Senior Design Engineer

Aeries technology

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
BioFire - Research Associate II

BioFire

Salt Lake City, Utah, United States (On-Site)
2 Weeks ago
Inveniolsi - SAP Ui5/Fiori Senior Consultant

Inveniolsi

Delhi, India (On-Site)
7 Months ago
Relatient - Client Operations Manager

Relatient

Atlanta, Georgia, United States (Remote)
1 Month ago
Saviynt - Business Operations Associate

Saviynt

Bengaluru, Karnataka, India (Remote)
2 Months ago
Ruselle Investments - Implementation Analyst

Ruselle Investments

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Codeway Studios - Learning & Development Specialist

Codeway Studios

Istanbul, İstanbul, Türkiye (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Topeka, Kansas, United States

Apple - Camera Data Engineer

Apple

San Diego, California, United States (On-Site)
1 Month ago
WebFX - Jr. Digital Communications Account Manager -Fort Myers, FL

WebFX

Fort Myers, Florida, United States (On-Site)
9 Months ago
Wolters Kluwer - Senior Product Marketing Specialist

Wolters Kluwer

Waltham, Massachusetts, United States (Hybrid)
2 Months ago
hogarth - Lead QA Engineer

hogarth

Sunnyvale, California, United States (Hybrid)
2 Months ago
Scanline VFX - Applied Innovation Technical Director

Scanline VFX

Los Angeles, California, United States (Hybrid)
1 Month ago
Jane Street - Quantitative Trader

Jane Street

New York, United States (On-Site)
2 Weeks ago
Interactive Brokers - Senior Platform Engineer

Interactive Brokers

Greenwich, Connecticut, United States (Hybrid)
1 Month ago
Wolters Kluwer - Project & Program Manager

Wolters Kluwer

Houston, Texas, United States (Hybrid)
2 Weeks ago
Apple - CPU Design Timing Engineer

Apple

Austin, Texas, United States (On-Site)
3 Weeks ago
Postman - Staff Engineer, Developer Tooling

Postman

Boston, Massachusetts, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

Pune, Maharashtra, India (On-Site)

Greenwich, Connecticut, United States (Hybrid)

Gurugram, Haryana, India (On-Site)

Alpharetta, Georgia, United States (Hybrid)

Alpharetta, Georgia, United States (Hybrid)

Greenwich, Connecticut, United States (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

View All Jobs

Get notified when new jobs are added by Zinnia

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug