Associate I, People & Culture Service Operations

3 Months ago • All levels • Operations

Job Summary

Job Description

The Associate I, People & Culture Service Operations role involves providing excellent customer service to employees, managers, and P&C Business Partners regarding HR-related inquiries. Responsibilities include resolving inquiries via various channels (email, chat, phone), processing P&C transactions using Workday and other systems, managing caseloads via a case management tool, adhering to SLAs, communicating P&C policies, and escalating complex issues. The ideal candidate possesses a Bachelor's degree in HR or equivalent experience, strong customer service skills, and the ability to handle sensitive data in a fast-paced environment. This role requires attention to detail, efficient multitasking, and excellent communication skills.
Must have:
  • Excellent customer service
  • HR-related inquiry resolution
  • Workday & HR systems proficiency
  • Data handling & confidentiality
  • Efficient workload management
  • Communication skills (written & verbal)
Perks:
  • Robust benefits package
  • Global career opportunities
  • Flexible hybrid work model

Job Details

The Associate, Service Operations – People and Culture (P&C) is responsible for responding to inquiries from employees, executing P&C transactions, and data reporting using Workday and other HR systems. This role requires great attention to detail, customer service orientation, and an ability to use discretion and latitude to prioritize service requests.

What You'll Do

  • Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone.
  • Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple systems.
  • Process P&C transactions by collecting required information from the employee, manager, or other stakeholders internally and externally.
  • Utilize the case management tool to capture all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or escalate more complex issues to the appropriate team member.
  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
  • Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience.

What We're Looking For

  • Bachelor's Degree in HR or equivalent experience.
  • Prior experience fielding high-volume customer inquiries a high-volume within a corporate environment.
  • Excellent verbal and written communication skills.
  • A passion for excellent customer service, adaptable & flexible.  
  • Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.
  • Ability to comply with handling sensitive and confidential employee data.
  • Works under general direction; must be able to work independently.
  • Ability to utilize knowledge guide materials in performing research and answering inquiries.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

None

Similar Jobs

CD PROJEKT RED - Senior Weapon Artist

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Collins India - Interior Designer

Collins India

Mumbai, Maharashtra, India (On-Site)
8 Months ago
Boomi - Senior Specialist - Accounts Receivable

Boomi

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
WebTech Corporation - Material Handler

WebTech Corporation

Milwaukee, Wisconsin, United States (On-Site)
3 Weeks ago
Activision - Expert Sound Designer

Activision

Guildford, England, United Kingdom (Hybrid)
2 Months ago
Tesla - Service Manager

Tesla

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Sporty Group - BR Customer Success Associate - English and Portuguese

Sporty Group

São Paulo, State Of São Paulo, Brazil (Remote)
8 Months ago
Evolution - Finnish Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
1 Year ago
Next Level Business Services - Mobility Lead

Next Level Business Services

Schenectady, New York, United States (On-Site)
7 Months ago
Tesla - Customer Support Supervisor

Tesla

Berlin, Berlin, Germany (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Aptive - Category Leader - Packaging & Material Handling

Aptive

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
3 Weeks ago
Tag - Motion Designer

Tag

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Solvative - Front End Lead

Solvative

Ahmedabad, Gujarat, India (Remote)
2 Months ago
Casumo - Quality Assurance Specialist

Casumo

Zagreb, Croatia (Hybrid)
5 Months ago
Guardian - Customer Care Social Media Representative

Guardian

Bethlehem, Pennsylvania, United States (Hybrid)
3 Weeks ago
Blitre Rewards - Senior Back End Engineer

Blitre Rewards

New York, New York, United States (On-Site)
1 Month ago
Scopely - Principal Animator - Unannounced Project

Scopely

Lisbon, Lisbon, Portugal (Hybrid)
3 Months ago
PwC - Audit Senior Associate / Assistant Manager  - Trade, Industries & Services / US GAAP

PwC

Zürich, Zurich, Switzerland (On-Site)
8 Months ago
Lionsgate Games - Sr. Financial Analyst, Corporate FP&A

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Month ago
Adobe - Machine Learning Engineer

Adobe

San Jose, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Noida, Uttar Pradesh, India

YouGov - Sport Operations Project Executive

YouGov

Navi Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Bounteous - Senior Oracle Netsuite Developer

Bounteous

India (Hybrid)
1 Month ago
Sitetracker - Staff Engineer - React Native

Sitetracker

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Zenoti - Senior Product Manager (AI)

Zenoti

Hyderabad, Telangana, India (On-Site)
1 Month ago
Lightcast - DevOps Engineer (AWS)

Lightcast

Chennai, Tamil Nadu, India (Hybrid)
3 Months ago
Flexra Software - Security Operations Engineer

Flexra Software

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Trek - Accounts Payable Executive

Trek

Haryana, India (Hybrid)
3 Months ago
Unada Labs - Business Development Executive

Unada Labs

Ahmedabad, Gujarat, India (On-Site)
11 Months ago
Dream Sports - QA Engineer-1 (Manual & Automation)

Dream Sports

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Stonewall Collision & Auto Painting - Senior Data Scientist

Stonewall Collision & Auto Painting

Vijayawada, Andhra Pradesh, India (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Security Operations Center (SOC) Operator

Tesla

Milton Keynes, England, United Kingdom (On-Site)
3 Months ago
Google - Strategy and Operations Manager, Performance

Google

Tokyo, Japan (On-Site)
1 Month ago
ByteDance - Benefits Program Manager

ByteDance

Los Angeles, California, United States (On-Site)
1 Month ago
Hawk Eye Innovations - Match Operations Assistant - Midtjylland

Hawk Eye Innovations

Central Denmark Region, Denmark (On-Site)
1 Month ago
Tesla - Mobile Service Technician

Tesla

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Google - Contracting Operations Manager

Google

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Modulate - Customer Support Manager

Modulate

Cambridge, England, United Kingdom (Hybrid)
1 Month ago
OKX - Specialist, Customer Due Diligence Operations (KYC)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
Rank group - Team Leader

Rank group

Glasgow, Scotland, United Kingdom (On-Site)
6 Months ago
Tesla - Compliance Partner

Tesla

London, England, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.


Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day.  


Come and join us – let’s play!


𝘗𝘭𝘦𝘢𝘴𝘦 𝘣𝘦 𝘢𝘭𝘦𝘳𝘵 𝘵𝘰 𝘴𝘤𝘢𝘮𝘴 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴. 𝘈𝘯𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘤𝘢𝘯𝘥𝘪𝘥𝘢𝘵𝘦𝘴 𝘳𝘦𝘨𝘢𝘳𝘥𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘢𝘵 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘰𝘳 𝘪𝘵𝘴 𝘴𝘶𝘣𝘴𝘪𝘥𝘪𝘢𝘳𝘪𝘦𝘴 𝘸𝘪𝘭𝘭 𝘤𝘰𝘮𝘦 𝘧𝘳𝘰𝘮 𝘢𝘯 @𝘢𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵.𝘤𝘰𝘮, @𝘣𝘪𝘨𝘧𝘪𝘴𝘩𝘨𝘢𝘮𝘦𝘴.𝘤𝘰𝘮, @𝘱𝘪𝘹𝘦𝘭𝘶𝘯𝘪𝘵𝘦𝘥.𝘤𝘰𝘮, 𝘰𝘳 @𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘮𝘢𝘥𝘯𝘦𝘴𝘴.𝘤𝘰𝘮 𝘦𝘮𝘢𝘪𝘭 𝘢𝘥𝘥𝘳𝘦𝘴𝘴. 𝘍𝘳𝘰𝘮 𝘵𝘪𝘮𝘦 𝘵𝘰 𝘵𝘪𝘮𝘦, 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘮𝘢𝘺 𝘶𝘴𝘦 𝘢𝘯 𝘦𝘹𝘵𝘦𝘳𝘯𝘢𝘭 𝘢𝘨𝘦𝘯𝘤𝘺 𝘧𝘰𝘳 𝘳𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵 𝘱𝘶𝘳𝘱𝘰𝘴𝘦𝘴, 𝘩𝘰𝘸𝘦𝘷𝘦𝘳 𝘵𝘩𝘦𝘺 𝘸𝘪𝘭𝘭 𝘯𝘦𝘷𝘦𝘳 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘰𝘧 𝘢𝘯𝘺 𝘴𝘰𝘳𝘵.

Barcelona, Catalonia, Spain (Hybrid)

Las Vegas, Nevada, United States (Hybrid)

Gurugram, Haryana, India (Hybrid)

London, England, United Kingdom (Hybrid)

Las Vegas, Nevada, United States (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Las Vegas, Nevada, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Aristocrat Gaming

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug