Associate Jira Systems Administrator (R3755)

Job Description:

Shield AI is seeking a skilled Jira/Confluence Administrator to take full ownership of our Atlassian environment, spanning both self-hosted and Atlassian Cloud deployments.

This individual will be a key part of the Enterprise Operations team, ensuring the reliability, scalability, and usability of our Atlassian stack while supporting team workflows, service tickets, and broader application delivery objectives. This is a hands-on role that blends system administration, user support, and process automation, ideal for someone who thrives in a fast-paced, mission-focused environment. Your expertise will help accelerate Shield AI’s mission-critical engineering workflows.

What you'll do:

• Jira/Confluence Administration
• Support and maintain both self-hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise.
• Manage user permissions, projects, workflows, schemes, plugins, and integrations.
• Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems.
• Ensure system reliability, uptime, performance, and backups.
• Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support.
• Process Automation & Tooling:
• Support team initiatives by automating common processes and reporting.
• Implement best practices for issue tracking, agile boards, SLAs, and project templates.
• Integrate Jira/Confluence with other tools like Azure Dev Ops.
• Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets, etc.
• Build lightweight automations and integrations using REST API, Groovy, and automation rules.
• User & Service Support:
• Respond to service desk tickets related to Jira/Confluence and other supported tools.
• Provide user training, documentation, and technical support to internal teams.
• Team Collaboration:
• Work closely with stakeholders from Engineering, Security, and Operations.
• Contribute to internal projects such as access automation, or policy implementations.
• Assist with other tools and platforms under the Enterprise Operations scope.

Required qualifications:

• 3+ years of experience as a Jira/Confluence Administrator, preferably in a self-hosted environment.
• Proficiency with Jira project/workflow configurations, custom fields, dashboards, permission schemes.
• Experience with Linux system administration, scripting (Bash, Python), and application monitoring.
• Familiarity with ITSM or agile workflows.
• Comfortable supporting users and resolving technical tickets.
• Strong communication, documentation, and collaboration skills, with a proven record of cross-functional teamwork.
• Proven ability to deliver high-quality, maintainable solutions in a fast-paced environment.
• Demonstrated commitment to ownership, continuous improvement, and being a reliable, respectful team member.

Preferred qualifications:

• Experience within a DoD, defense, or government contractor environment.
• Atlassian Certifications (ACP-100, ACP-120, ACP-200)
• Experience supporting both Atlassian Server/Data Center and Cloud
• Familiarity with Agile/DevOps toolchains (e.g., Azure DevOps, GitLab, CI/CD systems)
• Familiarity with SSO/IDP integration (e.g., Okta, Azure AD)
• Experience with ScriptRunner, REST API, or automation tools