Associate Logistics Claims Support (m/w/d) - Gigafactory Berlin-Brandenburg
Job Summary
Job Description
The Associate Logistics Claims Support at Tesla's Gigafactory Berlin-Brandenburg will focus on operational excellence and process compliance within the supplier and carrier base. Key responsibilities include issuing claims for damages, transportation penalties, and lost freight; analyzing data to reduce claim frequency; reviewing and communicating inbound logistics requirements; and managing projects to improve claim reporting and resolution processes. This role necessitates cross-functional collaboration with internal Tesla teams and external stakeholders, including carriers and suppliers. Strong communication and problem-solving skills are essential, along with experience in supply chain management and a meticulous attention to detail. The position requires fluent English and German proficiency and a valid driver's license.
Must have:
- Bachelor's degree in Supply Chain or related field
- 2+ years of experience in supply chain or related field
- Experience with claims management
- Excellent communication and analytical skills
- Fluent English and German
- Valid driver's license
Good to have:
- Experience with automotive supply chains
- Experience with international collaboration
- Project management experience
1 skill required
Job Details
What to ExpectWhat You’ll Bring
The Logistics Claims Analyst is chartered with driving operational excellence and process compliance within Tesla’s supplier & carrier base. Flawless and structured execution in the supply chain is a critical enabler for efficient and effective operations at Tesla’s production & service facilities, to ultimately enable timely delivery of products to customers. The Logistics Claims Analyst’s primary scope is to claim and recover logistics related costs due to e.g. damages or non-compliances in the inbound logistics operations, ensure carriers and suppliers are aware of the requirements. Drive improvements in collaboration with internal stakeholders to reduce issues and improve performance of logistics operations. This role will require cross-functional engagement within Tesla and across the extended supply chain.
What You’ll Do- Issue claims to insurances, carriers, or suppliers due to damages, transportation penalties, lost freight, etc.
- Analyze and drive improvements to reduce the frequency of claims by working with internal and external stakeholders.
- Review Tesla’s inbound logistics requirements to harmonize the requirements and communicate these to the different stakeholders.
- You manage projects to improve and develop new tools to monitor and improve the process for reporting and resolving claims.
- You will be located in a central office environment. Additionally, you may need to drive to carrier locations to discuss improvement possibilities and maintain a good relationship.
- In order to be successful, you are collaborating with Procurement, Logistics, Supplier Compliance, Material Handling, Packaging and Accounting
- Bachelor in Supply Chain, Business Administration or similar discipline/ equivalent experience
- At least 2 years of work experience in supply chain, manufacturing, or other process critical operations and/or relevant experience or evidence of exceptional ability. Experience with automotive supply chains and processes a significant plus
- Detail oriented and organized – meticulous in identifying and diagnosing problems and careful in drawing right conclusions and solutions
- Ability to evaluate and analyze data to enable operational decision-making or present clear recommendations to leadership
- Passionate and relentless in following up on issues until a final resolution achieved and sustained process improvements are deployed and verified
- Great communicator, both internally with the team and with other Tesla stakeholders as well as externally with carriers, feeling comfortable having difficult conversations
- Demonstrated experience delivering results in an unstructured and fast paced environment. Flexibility and adaptability are key
- You have experience in working internationally and you speak fluent English and German.
- A valid driver license
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