Associate Manager - SRE

Overview

Event Management:

 Set up and manage monitoring tools to track MS Power BI and downstream Application performance and

health.

 Monitor, maintain, and optimize Power BI dashboards to ensure they are functioning correctly and efficiently.

 Generate reports and provide insights performance, incidents, and improvements.

 Collaborate with cross-functional teams to implement preventive measures and address emerging concerns

promptly.

Incident Management:

 Respond to and manage incidents related to Power BI and associated downstream systems, investigate and

track incidents to resolution in a timely manner and within predefined SLAs.

 Perform Root Cause Analysis (RCA) to the underlying causes of issues. Implement long-term solutions to

prevent recurrence of incidents.

 Support and maintain Azure Data Factory pipelines, ensuring data ingestion and transformation processes run

smoothly.

 Monitor and troubleshoot Databricks environments, optimizing performance and resolving any issues that

arise.

 Manage and maintain UiPath automation workflows, ensuring they operate reliably and efficiently.

 Execute and document post-incident summaries, root cause analysis and mitigation protocols to lessen the

likelihood of repeat incidents.

Collaboration and Communication:

 Execute the communication of incidents to relevant stakeholders, relaying information on business impact,

risks, prioritization, mitigation, and estimated time to resolution.

 Participate in on-call rotations to provide timely responses to production incidents and contribute to swift

issue resolution.

Change & Release Management:

 Execute Service Introduction & Service Acceptance process, to validate and test the Business Application (MS

Power BI & digital products) prior to production deployment / redeployment.

 Deployment of products and enhancements with minimal disruption to production systems.

Knowledge Management:

 Documentation of processes, procedures, standards, and SLAs of S&T BI & Reporting Services in Service

Knowledge Management System (SKMS)

Continual Service Improvement:

 Continually seek opportunities for improvement, automate repetitive tasks and reduce manual intervention.

Responsibilities

Technical Skills:

 Candidate must have experience with monitoring and logging tools such as Azure Monitor, Prometheus,

Grafana, or similar.

 Strong understanding of cloud platforms, particularly Microsoft Azure.

 Proficiency in scripting languages such as Python, PowerShell, or Bash.

Soft Skills:

 Ability to work is a fast paced, agile environment with large cross-functional teams.

 Ability to manage multiple priorities at the same time.

 Strong problem-solving skills and the ability to work under pressure.

 Excellent interpersonal and communication skills, both written and verbal

 Attention to detail and a proactive approach to identifying and resolving issues.

Qualifications

Qualification:

 Degree in Computer Science, Computer Engineering, or related field preferred

Experience:

 6-9 years of experience; with minimum 3+ years of experience in Site Reliability (SRE roles) / IT Application

Support role

 Candidates must have strong background in supporting and managing MS Power BI Application and hands on

experience with least one of the specified technologies (Azure Data Factory, Databricks, Uipath).

 Candidate must have proven experience as a Site Reliability Engineer, DevOps Engineer, or similar role.

 Experience in Developing and implementing automation scripts and tools to improve Application reliability

and operational efficiency.

 Candidate must be willingness to be an integral part of the Production Support team, to work in UK, US shift

hours and weekend shift on rotation.

 Candidate must demonstrate a willingness to learn and adapt to new technologies as needed.

Preferred Qualifications:

 Certifications in Azure, Power BI, or related technologies.

 Experience with CI/CD pipelines and infrastructure as code (IaC) tools.

 Familiarity with ITIL practices and principles.