Associate -ML Services

Job Description

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way

What will you do:

• Understanding project briefs and client requirements, and maintain local records of the aforementioned
• Work with a range of text, speech, and other types of data
• Deliver high-quality labelled data (annotations) using in-house tools based on the guidelines provided
• Quality checking the annotated data and assisting in training/managing data annotation resources
• Work closely with annotators from across the globe to ensure the quality of work
• Understanding the AI processes, analyze and create eligible data exports meant for ML training and testing

What makes you qualified?

• Full-time bachelors in either of the following specializations: Commerce/Communication/Advertising/PR/Engineering
• 0-2 years of experience as a data analyst, social media analyst or client servicing/success
• For freshers, it could be a plus if you have had a project in data analysis, social media, client servicing, report building, and analysis.
• Pattern recognition skills to identify and analyze intricate patterns within large and diverse datasets
• Good written and verbal communication skills - this includes the ability to comprehend and articulate things. An ideal candidate should be able to create case studies, write project brief, and make process charts
• Organizational and Interpersonal skills to keep the work well recorded, stored, have clarity of project tenure, make timely follow-ups or outreach needed

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.