Associate, Offshore Operations

Description

• Critically engage with offshore workers with an eye for patterns in performance and technical issues
• Create reports around KPIs and interpret that data to deliver valuable insights and identify opportunities
• Communicate with international and internal teams consistently to ensure all contracted work is completed per service level agreements
• Support new cross functional projects that require offshore resources
• Develop training, guidelines and performance expectations for all new projects
• Provide strategic operational input as it pertains to overall company goals by mapping offshore work streams to the internal business strategy
• Identify and drive efficiency gains across all lines of business that are supported by offshore teams
• Host routine operational calls with offshore teams and offshore stakeholders
• Work closely with Engineering, Product, Sales and SEO to ensure all operational needs are met, as well as delivering recommendations to appropriate stakeholders
• Work closely with Product and Engineering to provide functional input for the creation and improvement of all commerce platforms
• Provide ongoing training and support to internal team members who support offshore operations

• BS/BA from an accredited university
• 3+ years experience in a related role
• Proficient spreadsheet and reporting skills - working with large data sets
• Experience working with Product and Engineering teams
• Experience working with multiple CMSes in a commerce environment
• Project management experience
• Experience working with affiliate networks
• Demonstrated knowledge of SEO, SEM, and web merchandising
• Experience developing reports that map workforce activity to internal company goals

• Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
• Flexible Vacation / Paid Time Off
• Charitable Giving Programs that include Paid Time off to volunteer and donation match
• Family Planning Programs like MAVEN Fertility Concierge
• Pregnancy and Paid Parental Leave (up to 16 weeks)
• 401K savings plan with employer match 
• Employee stock purchase program (ESPP)
• Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
• Hybrid, Remote and Flexible work arrangements
• Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!