Associate Principal Engineer

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Must have Skills : Cloud architecture (Capable), Azure DevOps (Strong)

Job Description :

- Leadership & Team Management:

o Lead and manage the Cloud & Infrastructure Hosting operations team, providing guidance, mentoring and support.

o Ensure team members are well-equipped and trained to handle the evolving cloud and Infrastructure Mgmt. environment.

o Perform Technical and capability assessment of team, training needs, onboarding of new team members

o Foster a culture of continuous improvement, accountability, and teamwork.

- Operational Oversight:

o Oversee the daily operations of cloud and infrastructure environments, ensuring throughput, reliability, and performance.

o Manage and monitor cloud and infrastructure environments, troubleshooting incidents, managing outage bridge, coordination between multiple teams for issue resolution, leading root cause analysis for Critical service issues.

o Communicate operational performance, incident status, and improvement plans to management and stakeholders.

o Ensure service-level agreements (SLAs) are met and reported to key stakeholders.

- Security & Compliance:

o Knowledgeable of security standards and regulatory requirements for cloud and on co[1]location environments.

o Knowledgeable on security risks/threats, vulnerability management, encryption, High Availability and Disaster Recovery plans.

- Communication:

o Act as the primary point of contact for the operations team, collaborating with software development, product, and client services teams.

o Coordination between geographically distributed teams across multiple time-zones to ensure service levels and hand-offs are efficiently performed

- Process Improvement:

o Develop and refine operational processes based on ITIL standards, aiming for efficiency, scalability, and reliability.

o Lead continuous improvement initiatives to enhance system performance, reduce downtime, and streamline operations.