Associate Principal Engineer - Salesforce Implementation Product Owner

3 Months ago • 8 Years + • Administrative

Job Summary

Job Description

This role requires an experienced Product Owner/Business Analyst with hands-on Salesforce implementation experience. Key responsibilities include requirements gathering (collaborating with stakeholders, conducting interviews, creating user stories), Salesforce solution design (working with developers and architects, ensuring alignment with best practices), stakeholder management (acting as a liaison, communicating project status), testing and quality assurance (developing test plans, facilitating UAT), process optimization, documentation and training. The ideal candidate possesses 8+ years of experience as a Business Analyst, with at least 5-6 years on Salesforce projects, and proven expertise in Sales Cloud, Service Cloud, Experience Cloud. Fluency in Spanish and English is required, along with frequent travel to Mexico.
Must have:
  • Scrum Product Owner experience
  • 8+ years Business Analyst experience
  • 5-6+ years Salesforce project experience
  • Salesforce Sales/Service/Experience Cloud expertise
  • Requirements gathering & documentation
  • Stakeholder management & communication
  • Testing & quality assurance
  • Fluent in Spanish & English
  • Frequent travel to Mexico
Good to have:
  • Salesforce certifications
  • Salesforce CPQ experience
  • Travel & Tourism sector experience
  • MBA or advanced degree
  • Agile methodologies/Scrum certifications

Job Details

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

We are looking for an experienced candidate with hands-on experience as a Product Owner / Business Analyst for a Salesforce Platform implementation.

Key Responsibilities:

Requirements Gathering:

  • Collaborate with stakeholders to understand business requirements, goals, and challenges.
  • Conduct interviews, workshops, and meetings to capture detailed business requirements and translate them into functional specifications.
  • Create user stories, use cases, and process flow diagrams to document requirements.

Salesforce Solution Design:

  • Work closely with Salesforce developers and architects to design solutions that meet business needs.
  • Ensure that Salesforce solutions align with best practices and leverage platform features such as Sales Cloud, Service Cloud, Experience Cloud, and more.
  • Identify opportunities for Salesforce automation, integrations, and customizations to optimize business processes.
  • Create wireframes, mock-ups, and prototypes to visualize Salesforce features and enhancements.
  • Ensure solutions are user-friendly and meet both functional and non-functional requirements.

Stakeholder Management:

  • Act as a liaison between business teams and the technical Salesforce development team.
  • Communicate project status, risks, and solutions clearly to all stakeholders.
  • Ensure alignment between business expectations and Salesforce project deliverables.

Testing and Quality Assurance:

  • Develop test plans and test cases to ensure that Salesforce solutions meet functional requirements.
  • Facilitate user acceptance testing (UAT) with business stakeholders and provide support during testing phases.
  • Validate the quality of deliverables to ensure that they meet business needs before deployment.

Process Optimization:

  • Analyze existing business processes and recommend improvements using Salesforce capabilities.
  • Propose automation solutions to streamline workflows, enhance productivity, and reduce manual effort.

Documentation and Training:

  • Prepare detailed documentation of Salesforce processes, configurations, and customizations.
  • Create user manuals, guides, and training materials to support end-users in adopting Salesforce solutions.
  • Conduct training sessions to ensure users are proficient in new Salesforce features and functionalities.
  • Create and maintain comprehensive documentation, including requirement specifications, process flows, and user guides.

Qualifications

Must Have skills: Scrum Product Owner, Travel & Logistics - General Experience, Tourism, Sales cloud, Business Analysis.

  • 8+ years of experience as a Business Analyst, with at least 5-6 years working on Salesforce projects.
  • Hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud or other Salesforce products.
  • Proven experience in gathering and documenting business requirements, creating user stories, and developing functional specifications.

Skills:

  • Strong understanding of Salesforce capabilities and best practices.
  • Excellent analytical and problem-solving skills.
  • Strong verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
  • Proficiency in project management tools (e.g., Jira, Trello) and Salesforce tools like Salesforce Lightning, Process Builder, and Flow.
  • Proficiency in creating detailed documentation and user stories.
  • Fluent in Spanish & English language
  • Available to travel frequently to Mexico for weeklong periods.

Preferred Skills:

  • Salesforce certifications such as Salesforce Certified Administrator or Business Analyst are highly desirable.
  • Exposure to Salesforce CPQ.
  • Travel & Tourism sector experience.
  • MBA or advanced degree is a plus.
  • Agile methodologies/Scrum certifications.

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