Associate Principal Enterprise App

1 Week ago • 4-6 Years

Job Summary

Job Description

The role involves providing L2/L3 support for SolarWinds installations for clients, mentoring interns/freshers, resolving complex client issues, defining end-user requirements, designing solution strategies, maintaining technical deliverables, performing application configuration, handling escalated issues, and implementing enhancements to standard operating procedures. The candidate should have a relevant degree and experience or equivalent.

Must have:

SolarWinds support management
Mentor interns/freshers
Resolve complex client issues
Define end-user requirements
Design solution strategies

6 skills required

required for this role

Add these skills to join the top 1% applicants for this job

Job Details

What success looks like in this role:

•SolarWinds SMEs for L2 / L3 support management of SolarWinds installations for clients such as Regeneron, Cushman and Wakefield, Integer, Kier, Elektra.

Mentor Interns / freshers on SolarWinds technical issue / problem solving

- Responds to and resolves higher level / more complex client and user operational issues.
• Works with Enterprise Applications team members to define end-user requirements, functionality specifications and deliverables.
• Designs new and modifies existing solution strategies to ensure achievement of SLA requirements.
• Maintains all technical deliverables including technical design specifications and configuration changes.
• Performs application configuration, extension, integration and performance tuning.
• Handles issues escalated from less experienced team members, clients and other stakeholders.
• Helps design, plan and implement enhancements to standard operating procedures.

You will be successful in this role if you have:

BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.