What success looks like in this role:
•SolarWinds SMEs for L2 / L3 support management of SolarWinds installations for clients such as Regeneron, Cushman and Wakefield, Integer, Kier, Elektra.
Mentor Interns / freshers on SolarWinds technical issue / problem solving
- Responds to and resolves higher level / more complex client and user operational issues.
• Works with Enterprise Applications team members to define end-user requirements, functionality specifications and deliverables.
• Designs new and modifies existing solution strategies to ensure achievement of SLA requirements.
• Maintains all technical deliverables including technical design specifications and configuration changes.
• Performs application configuration, extension, integration and performance tuning.
• Handles issues escalated from less experienced team members, clients and other stakeholders.
• Helps design, plan and implement enhancements to standard operating procedures.
You will be successful in this role if you have:
BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience
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