At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.
Associate Product Support Engineer
AlertSite
Product intro:
AlertSite monitors your websites, APIs, email servers, Web-connected devices and other resources to check if they are up and running. It sends test requests or simulates user actions in your Web application regularly to determine if it is fast enough and meets your SLAs.
If AlertSite detects an issue, it immediately sends you a notification and forms a detailed report that helps you identify the bottleneck and dig down to the cause of the problem.
Go to our documentation hub if you want to know more about AlertSite.
You can even have a free trial to check it out 😊
Customer Care intro:
Support services at SmartBear include self-help content (user guides, videos, tutorials, FAQ’s) and live agent support (via phone, email, screen share and chat). SmartBear offers business hours support as well as 24x7 support to its customers around the world. We have support centers around the globe to provide follow the sun support.
About the role:
As an Associate Product Support Engineer, you will:
You will be reporting directly to the Customer Care manager and be providing in-depth technical support to our customers. You will be working closely with our development teams as part of supporting customers, gaining knowledge of our systems and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.
We are looking for you if you have:
Why you should join the SmartBear crew:
Did you know?
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.
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