Position Overview
Our Product Solution Architect work with both our Solution Architects/Engineers and Sales team to analyse the needs and requirements from our potential customers, making sure the best matching product capabilities are everaged in the technical solutions provided and proposed, leading to customer satisfaction and product value recognition.
We align product, engineering, and business teams to exceed the expectations of our customers, helping our key customers get the best values of our integrated security and performance solutions. The team is expanding right now, with both challenges and opportunities to unfold and excel at your full potential.
Responsibilities
Our Product Solution Architects are key contributors to Tencent’s success on identifying business opportunities leveraging our products in question, presenting solutions and demonstrating value to meet customer needs, leading POC projects, implementation, and various initiatives that drive both customer satisfaction and product efficiency.
As a Solution Architect, you will be responsible for:
Articulating product features and differentiators to internal and external audiences, generating interests and answering product related questions
Identifying customer needs and presenting product specific solutions in various business opportunities
Drafting and presenting proposals to both the internal business teams and external partners on Tencent Cloud solutions and best practices leveraging relevant products as and when requested to address customer needs and requirements
Tracking, monitoring, and contributing to the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups
To be successful in this role you will need to:
Majored in Computer Science, Engineering, Management Information Systems, or other related fields or its equivalent
Good communication skills and an ability to build trusting relationships with various stakeholders including customers and partners. Be fluent in both local languages (Korean) and Mandarin; Strong command in English would be a plus.
Some level of knowledges and exposure about CDN, VOD, or cloud security, process and concepts, security event management, compliance and site performance
Understand how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or web architecture)
A good attitude and enthusiasm on learning and picking up new knowledges
A minimum of 2 years project experience (work or internship) required on Internet and Cloud.
Diversity, Equity & Inclusion at Tencent:
Diversity, equity and inclusion are important, interdependent components of our workplace. As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.
Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.
Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.
Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.
Tencent has been listed on the Stock Exchange of Hong Kong since 2004.