Associate Success Generalist

Scope:

• Handle incoming HR-related queries, requests, and issues raised by employees or managers through ServiceNow
• Prioritize, track, and close tickets in a timely and accurate manner
• Ensures efficient HR service delivery and employee satisfaction

What you will do:

• Manage and resolve HR service requests and transactions through ServiceNow ticketing system.
• Execute and monitor employee lifecycle transactions in Workday, ensuring accuracy and compliance.
• Operate within a global HR shared services model, supporting HR operations across multiple countries.
• Act as a trusted advisor for employees, addressing inquiries and concerns related to HR policies and procedures, and promoting a positive work environment.
• Participate in HR projects and provide operational and analytical support to ensure successful execution.
• Generate reports and analyse HR data to support decision-making and compliance.
• Identify opportunities for process optimization and contribute to continuous improvement initiatives.
• Ensure adherence to SLAs and quality standards in all HR service delivery activities.
• Maintain documentation and SOPs for HR processes and system workflows.
• Manage stakeholder relationships and ensure effective communication and collaboration.
• Track compliance with HR policies, procedures, and regulations.
• Maintain and update the HR knowledge base to ensure accurate and up-to-date information.
• Support onboarding and offboarding processes, ensuring a smooth transition for employees.

What are we looking for:

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 3–5 years of experience in HR operations or shared services, preferably in a global environment.
• Proven experience working in an HR Shared Services model.
• Proficient in Workday HCM and ServiceNow HR Service Delivery modules.
• Experience supporting HR processes across multiple countries is highly preferred.
• Strong analytical skills with proficiency in Excel or other data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Knowledge of Multiple regions HR compliance and data privacy regulations.
• Experience with process mapping and improvement methodologies.
• Familiarity with reporting tools such as Power BI is a plus.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.