Associate Technical Support Engineer, Supercharger
Job Summary
Job Description
The Associate Technical Support Engineer for Superchargers at Tesla provides world-class support for Tesla Energy products, focusing on advanced global support for the Supercharger network. Responsibilities include remotely troubleshooting complex hardware and operational issues (power conversion systems, computers, cabinets); utilizing Linux and SQL for diagnostics and reporting; managing service tickets; coordinating with external service teams and internal teams; dispatching field service technicians; and providing technical guidance. The role requires expertise in commercial electrical metering, energy flow, and AC/DC power systems, along with strong communication and problem-solving skills. The ideal candidate will be comfortable working independently and collaboratively, adapting to a fast-paced environment, and managing multiple priorities effectively.
Must have:
- Troubleshooting complex hardware and operational issues
- Proficient in Linux and SQL
- Excellent communication and problem-solving skills
- Experience with electrical systems and metering
- Ability to manage service tickets and collaborate with teams
Good to have:
- Knowledge of VIM
- Foreign language proficiency
- Experience with CRM and ticketing systems
Perks:
- Employee Stock Purchase Plan (ESPP)
- Parental leave
- Employee Vehicle Loan Program
- Well-being Fund
- Birthday Leave & Volunteer Leave
4 skills required
Job Details
What to ExpectWhat You’ll DoWhat You’ll Bring
The Technical Support team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Energy products. This specific role revolves around advanced global support for Tesla’s Supercharger product.
- Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
- Utilize Linux to establish SSH connections with proprietary systems around the world
- Write and modify SQL queries to troubleshoot, monitor critical statistics, and generate reports
- Retrieve and review remote system logs with proprietary tools for effective diagnostics
- Manage group and personal queues of service tickets pending action
- Communicate with external service teams to coordinate site visits
- Collect service notes via email and maintain records in service tickets
- Heavily collaborate with internal teams to find solutions for inquiries
- Dispatch Field Service Technicians for site visits
- Provide technical expertise and guidance to our commercial Field Service Technicians
- Contribute feedback for improvements in Tesla’s service and monitoring platforms
- Understanding of commercial electrical metering, energy flow, power factor, and phase rotation
- Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
- Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
- Patience and the ability to instruct and inform during the course of troubleshooting
- Reliable internet connection and a quiet workspace free of disruptions
- Flexible availability to work any shift (Day, Weekends, Public Holidays)
- Positive and energetic communication skills, strong writing skills, grammatical genius
- Proven track record of adapting in a fast-paced, detail-oriented environment
- Ability to collaborate and foster strong working relationships with internal and external stakeholders
- Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
- Ability to prioritize workflows effectively according to multiple criteria
- Proficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications)
- Proficient in Linux
- Knowledge of VIM is a plus
- Bachelor's degree in a technical or science field, or Electrical engineering, Physics, Computer Science, or another relevant field
- Foreign language proficiency is a plus
- Basic to advanced SQL knowledge is a plus
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work – $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
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