Associate Technical Support Specialist - ILM London

4 Weeks ago • All levels • Administrative

About the job

Summary

As an Associate Technical Support Specialist at ILM, you will be responsible for maintaining computer systems and associated IT equipment within the London office. You will also be responsible for communicating effectively with teams to ensure equipment is always production ready, installing and configuring software, troubleshooting and repairing software malfunctions in Linux and Windows environments, and managing end-user expectations and systems issues using technical and client service skills.
Must have:
  • Exceptional communication skills
  • Friendly and approachable demeanor
  • Rapid response to technical challenges
  • Self-starter with strong organizational skills
  • Demonstrated ability to perform network troubleshooting
  • Strong working knowledge of Linux and Windows OS
  • Good understanding of networking principles and equipment
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Job Summary:

Position Summary


We are looking for an Associate Technical Support Specialist who reflects the innovative spirit, creative talent, production excellence and passion for great filmmaking that define ILM.

Partnering closely with ILM Tech teams, they will help contribute to ensure operations run smoothly for our employees.


What You’ll Do:

  • Maintain computer systems and associated IT equipment within our offices and facilities.

  • Communicate effectively with teams to ensure equipment is always production ready.

  • Efficient installation and configuration of software as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.

  • Manage end user expectations and systems issues using technical and client service skills.

What We’re Looking For:

Required Skills / Competencies:

  • Exceptional level of communication- listening, comprehension and effective communication to demonstrate to the client / ILM teams that you can solve their problem.

  • Friendly, approachable and a “can do” attitude.

  • Rapid response to technical challenges- must be able to “think / act quickly” to resolve new technology needs for production.

  • Self-starter, energetic, strong organisational skills and ability to prioritise workload.

Technical Skills Required:

  • Demonstrated ability to perform typical network troubleshooting / performance issues.

  • Strong working knowledge of Linux and Windows Operating systems.

  • Good level of knowledge of networking principles and equipment (Switches, routers, cabling, VLANs etc).

This role is On-site, which means the employee is required to work full-time on-site at a Company designated location

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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