• Set up, configure, test, maintain, monitor, and troubleshoot equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for events and functions such as meetings, meeting rooms, presentations

• General hardware break/fix to include diagnostics and troubleshooting to Audio/Visual (AV) equipment

• Troubleshooting and software issues to maintain business continuity of AV systems

• Diagnose, and troubleshoot peripheral equipment and handhelds to AV equipment

• Perform onsite analysis, diagnosis, and resolution of A/V hardware problems for a variety of end users, and recommend and implement corrective solutions

• Diagnose and correct multi-media system issues

• Monitor sound feeds to ensure quality

• Ensure equipment is installed according to designated layout

• Test and resolve equipment issues

• Maintain high level of customer service and high standard of technical execution for a variety of events under time and budget constraints

• Assist in developing long-term strategies and capacity planning for meeting future A/V equipment and corporate technology needs.

• Collaborate with organizational policy-makers to establish and enforce proper A/V practices and procedure

• Monitor and document daily service activity, including hardware and software service and any requested meeting support.

• Demonstrate excellent customer service and customer interaction