As an L3 AWS Support Engineer, you will provide advanced technical support for complex AWS-based solutions.  Responsibilities include troubleshooting and resolving critical issues, architecting solutions, providing technical leadership, designing and implementing cloud architectures, conducting Well-Architected Framework reviews, resolving issues in hybrid/multi-region environments, debugging Lambda functions and API Gateway, implementing advanced security measures (GuardDuty, AWS WAF, Security Hub), conducting security audits, automating infrastructure using CI/CD, Terraform, or CloudFormation, managing EKS clusters, implementing GitOps, designing disaster recovery mechanisms, providing technical guidance to junior engineers, and implementing cost management strategies.  This role requires deep AWS expertise and strong automation skills.

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<div class="section page-centered" data-qa="job-description"><div><b>L3 AWS Support Engineer</b>&nbsp;</div><div><b>Job Description:</b>&nbsp;</div><div>&nbsp;</div><div>As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team.&nbsp;</div><div><b>Key Responsibilities:</b>&nbsp;</div><div><b>&nbsp; Architectural Oversight:</b>&nbsp;</div><div><b>Design,      implement, and optimize cloud architectures for performance, security, and      scalability.</b>&nbsp;</div><div><b>Conduct      Well-Architected Framework reviews.</b>&nbsp;</div><div><b>&nbsp; Complex Troubleshooting:</b>&nbsp;</div><div><b>Resolve      critical issues involving hybrid environments, multi-region setups, and      service interdependencies.</b>&nbsp;</div><div><b>Debug      Lambda functions, API Gateway configurations, and other advanced AWS      services.</b>&nbsp;</div><div><b>&nbsp; Security:</b>&nbsp;</div><div><b>Implement      advanced security measures like GuardDuty, AWS WAF, and Security Hub.</b>&nbsp;</div><div><b>Conduct      regular security audits and compliance checks (e.g., SOC2, GDPR).</b>&nbsp;</div><div><b>&nbsp; Automation &amp; DevOps:</b>&nbsp;</div><div><b>Develop      CI/CD pipelines using CodePipeline, Jenkins, or GitLab.</b>&nbsp;</div><div><b>Automate      infrastructure scaling, updates, and monitoring workflows.</b>&nbsp;</div><div>Automate      the provisioning of EKS clusters and associated AWS resources using      Terraform or CloudFormation.&nbsp;</div><div>Develop      and maintain Helm charts for consistent application deployments.&nbsp;</div><div>Implement      GitOps workflows&nbsp;</div><div><b>&nbsp; Disaster Recovery &amp; High Availability:</b>&nbsp;</div><div><b>Design      and test failover strategies and disaster recovery mechanisms for critical      applications.</b>&nbsp;</div><div><b>Cluster Management and Operations</b>&nbsp;</div><div>Design,      deploy, and manage scalable and highly available EKS clusters.&nbsp;</div><div>Manage      Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and      Secrets.&nbsp;</div><div>Implement      and manage Kubernetes resource scheduling, scaling, and lifecycle      management.&nbsp;</div><div>&nbsp;</div><div><b>&nbsp; Team Leadership:</b>&nbsp;</div><div><b>Provide      technical guidance to Level 1 and 2 engineers.</b>&nbsp;</div><div><b>Create      knowledge-sharing sessions and maintain best practices documentation.</b>&nbsp;</div><div><b>&nbsp; Cost Management:</b>&nbsp;</div><div><b>Implement      resource tagging strategies and cost management tools to reduce      operational expenses.</b>&nbsp;</div><div>&nbsp;</div><div>&nbsp;</div><div><b>Required Skills and Qualifications:</b>&nbsp;</div><div><b>&nbsp;Technical Skills:</b>&nbsp;</div><div>&nbsp; Deep understanding of AWS core services and advanced features.&nbsp;</div><div>&nbsp; Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.&nbsp;</div><div>&nbsp; Experience with AWS CloudFormation and Terraform.&nbsp;</div><div>&nbsp; Knowledge of AWS security best practices, identity and access management, and networking.&nbsp;</div><div>Capacity Planning: Analyze future resource needs and plan capacity accordingly.&nbsp;</div><div>&nbsp;Performance Optimization: Identify and resolve performance bottlenecks.&nbsp;</div><div>&nbsp;Migration and Modernization: Lead complex migration and modernization projects.&nbsp;</div><div><b>Soft Skills:</b>&nbsp;</div><div>&nbsp; Excellent problem-solving and analytical skills.&nbsp;</div><div>&nbsp; Strong communication and interpersonal skills.&nbsp;</div><div>&nbsp; Ability to work independently and as part of a team.&nbsp;</div><div>&nbsp; Customer-focused approach.&nbsp;</div><div>&nbsp;<b>Certifications (Preferred):</b>&nbsp;</div><div>&nbsp; AWS Certified Solutions Architect - Professional&nbsp;</div><div>&nbsp; AWS Certified DevOps Engineer - Professional&nbsp;</div><div>&nbsp; AWS Certified Security - Specialty&nbsp;</div><div>&nbsp;</div><div>&nbsp;</div></div>undefinedundefinedundefined