Back of House Associate - Harry Potter Flagship (REG FT)

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Who We Are… 

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

Harry Potter NY is seeking a Back of House Associate, (4:30AM - 1:30PM, based on needs of the business). 

This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to support the back of house leadership team in delivering the inventory management and operational strategy. 

Your Accountabilities…

Store Operations 

• Ensures departmental BOH upholds to all brand standards 
• Supports the BOH lead and ASM on daily opening and closing procedures 
• Adheres to safety guidelines to maintain a clean and safe working environment 
• Acts as a departmental expert for BOH area including location of and incoming volumes of product. 
• Works closely to all on hand inventory and store replenishment strategies 
• Processes product shipments and transfers and is able to prioritize tasks 
• Escalates opportunities for adjusting on hands and sell through rates 
• Supports shipping of customer items through logistics systems and has strong attention to detail 
• Ability to follow key processes to ensure compliance and accuracy. 
• Is able to work with urgency to meet productivity goals 
• Supports the wider team handling shipments of supplies, visual fixtures and props and vendor items. 

Financial Management  

• Is responsible for achieving assigned BOH goals daily. 
• Focuses on UPT and APT through in the moment effective replenishment. 
• Supports accurate record keeping through effective cycle count procedures and product counts 

Customer Service 

• Promotes a positive and seamless guest experience.  
• Partners with ASM to handle and resolve all guest-related issues, ensures service standards, levels, and maximizes the customer experience. 
• Supports store replenishment to ensure all items are available on the sales floor. 
• Is able to multitask operational duties with providing a premium guest service experience when on the sales floor. 

Qualifications and Experience…

• Minimum 2 years’ experience in premium retail BOH.  
• Ability to problem solve and respond to department priorities and direction 
• Established time management, prioritization, and organizational skills  
• Ability to communicate clearly and effectively with a positive attitude 
• Experience of shipment processing and operational systems  
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts  

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at   along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.