Backend Software Engineer Graduate (Customer Service Platform) -2025 Start (BS/MS)

3 Months ago • All levels • Monetization • Research & Development • $119,000 PA - $168,150 PA

Job Summary

Job Description

The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. We are looking for talented individuals to join us in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. You will be responsible for developing large-scale software systems that power the TikTok app, improving system design and architecture to ensure high stability, performance, and reliability of the product, collaborating with multiple cross-functional teams to deliver high-quality work in rapid product development, researching, designing, and developing computer and network software or specialized utility programs, analyzing user needs and developing software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis, updating software, enhancing existing software capabilities, and developing and directing software testing and validation procedures.
Must have:
  • Bachelor or higher degree in Computer Science or related fields
  • Good JavaScript/HTML/CSS frontend engineering experience
  • Skillful in at least one of the mainstream backend languages, preferably Java/Golang
  • Understanding of data structure, algorithm design and analysis
  • Good understanding of common open source distributed middleware and components
  • Good understanding in one of the underlying design philosophies and implementation of common web frameworks
Good to have:
  • Some understanding of multi-tier application architecture and protocols
  • Familiarity with product and software development lifecycle process
  • Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver
  • Deeply passionate about software coding/development and building great mobile/web applications
  • Ability to perform independent research to solve complex technical problems
  • Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment
Perks:
  • 100% premium coverage for employee medical insurance
  • 75% premium coverage for dependents
  • Health Savings Account(HSA) with a company match
  • Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans
  • Flexible Spending Account(FSA) Options
  • 10 paid holidays per year
  • 17 days of Paid Personal Time Off (PPTO)
  • 10 paid sick days per year
  • 12 weeks of paid Parental leave
  • 8 weeks of paid Supplemental Disability
  • Mental and emotional health benefits through our EAP and Lyra
  • 401K company match
  • Gym and cellphone service reimbursements

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience. We are looking for talented individuals to join us in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with [ByteDance] Successful candidates must be able to commit to an onboarding date by end of year 2025. We will prioritize candidates who are able to commit to these start dates. Please state your availability and graduation date clearly in your resume. Applications will be reviewed on a rolling basis. We encourage you to apply early. Candidates can apply for a maximum of TWO positions and will be considered for jobs in the order you applied for. The application limit is applicable to ByteDance and its affiliates' jobs globally. Online Assessment Candidates who pass resume evaluation will be invited to participate in ByteDance's technical online assessment through HackerRank. Resonsibilities: - Develop large-scale software systems that powers TikTok app - Improve system design and architecture to ensure high stability, performance and reliability of the product - Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development - Research, design, and develop computer and network software or specialised utility programs. - Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis. - Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures.
Qualifications
Minimum Qualifications: - Bachelor or higher degree in Computer Science or related fields from accredited and reputable institutions. Graduate with a background in Software Development, Computer Science, Computer Engineering, or a related technical discipline - Good JavaScript/HTML/CSS frontend engineering experience and familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross browser compatibility and accessibility - Skillful in at least one of the mainstream backend languages, preferably Java/Golang - Understanding of data structure, algorithm design and analysis, networking, data security and highly scalable systems design. - Good understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ. - Good understanding in one of the underlying design philosophies and implementation of common web frameworks, including React/Vue/Angular - Good understanding of data structure, algorithm design and analysis, networking, data security and highly scalable systems design. Preferred Qualifications: - Some understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process - Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver - Deeply passionate about software coding/development and building great mobile/web applications - Ability to perform independent research to solve complex technical problems - Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Job Information
【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $119000 - $168150 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

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