Benefits Coordinator

Jobs Summary

The Benefits Coordinator is a member of our Corporate Benefits Team, responsible for supporting benefit functions to ensure effective administration of employee benefits.  This position handles day-to-day benefits administration, including employee and HR admin inquiries, enrollment and record-keeping operations, and communications. It also involves assisting employees in understanding and utilizing their benefits and working with vendors to resolve issues.

Principle Duties and Responsibilities

• Acts as the main point of contact for employee benefits questions and concerns including:

• Addresses baseline elevated employee issues related to benefits, escalates when necessary

• Responds to inquiries (coverage, eligibility, enrollment, plan operation, process navigation, etc.)

• Supports communications and training materials related to benefits, ensuring clear and concise information

• Facilitates new hire/newly eligible benefit packet mailings

• Provides benefit education, guidance and support to employees and HR Admins

• Processes tuition reimbursement requests

• Coordinates with COBRA vendor, ensuring compliance with regulations and assisting eligible employees

• Calculates and coordinates offers of coverage in accordance with the Affordable Care Act

• Monitors and administers processes in support of enrollment operations within the HR system

• Handles administrative processes (complete forms, triaging requests and mail, review enrollment docs, etc.)

• Completes support order evaluation, collaborates with relevant teams to ensure order execution

• Coordinates Evidence of Insurability (EOI) processes, facilitates the necessary steps for employees

• Maintains and updates instructional and procedural documentation

• Conducts various audits and produces ad hoc reports

• Responds to various benefit inquiries from government and other third-party associations (Medicare Secondary Payer questionnaires, Medicare applications, etc.)

• Files death claims for life insurance policies

• Reconciles monthly benefit billings and submits for payment

• Coordinates and manages data for medical subrogation cases

• Collaborates with the Corporate Benefit’s team and other internal stakeholders on various projects, providing support and contributing to the successful execution of initiatives.

• Performs other administrative duties as required

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field preferred.

• Minimum one year of experience in benefits administration or a related HR role preferred

• Familiarity with HR technology systems, preferred experience with Workday

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Advanced proficiency in Excel preferred

• Exceptional attention to detail, when handling complex verification and documentation processes.

• Strong organizational skills and the ability to manage multiple tasks simultaneously

• Excellent communication skills, both written and verbal

• The ability to handle sensitive and confidential information with the utmost discretion.

• A solid understanding of employee benefits programs and concepts

• Knowledge of benefit-related regulations, including COBRA, HIPAA, and IRS guidelines preferred.