Bilingual Client Technical Support: French/English

5 Days ago • 2-2 Years

About the job

Summary_{By Outscal}

Bilingual Client Technical Support professional needed for Interactive Brokers. 2+ years of experience in client-facing support and proficiency in Windows, Mac, and software support are essential. Excellent communication skills, problem-solving aptitude, and a passion for technical solutions are required.

As a member of the Client Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.

The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical, and software issues. They should possess the ability to recognize, investigate, and escalate client reported issues related to our platforms.

If you are motivated and have initiative, are analytical and methodical, we can offer you a position that will both challenge and reward you as part of a team that is building one of the world’s strongest brokerage brands.

Multilingual language skills desired (French preferred)

Responsibilities:

Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers’ platforms

Desktop applications (Windows, macOS, and Linux)
Mobile applications (Android, and iOS)

Troubleshooting and support for Interactive Brokers’ web-based offerings
Problem management with focus on wide scale technical issues

Requirements:

- Bachelor’s degree, preferred if in a technical field
- 2+ years in client facing support role
- 2+ years of experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; real passion for solving technical problems
- Experience with financial products and services is a plus
- Excellent command of written and spoken English & French

Company Benefits & Perks

Competitive salary, annual performance-based bonus and stock grant
Retirement plan 401(k) with a competitive company match
Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
Paid time off and a generous parental leave policy
Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events, including team outings, dinners, volunteer activities and company sports teams
Education reimbursement and learning opportunities
Modern offices with multi-monitor setups

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