Bilingual Identity Verification Analyst: Mandarin/English

2 Months ago • 1-3 Years • Localization

Job Summary

Job Description

As a Bilingual Identity Verification Analyst, you will review client Proof of Identity (POI) documents, ensuring adherence to company and regulatory standards. This includes examining failed POIs, detecting fraud patterns, escalating anomalies, and improving verification processes to prevent fraud and mitigate risks. Responsibilities involve identifying discrepancies, escalating suspicious cases, monitoring fraud trends, and suggesting process improvements. Strong analytical skills, attention to detail, and the ability to make quick decisions are crucial in this role. The candidate will also support training efforts for document verification best practices. This role plays a critical role in fraud prevention and risk mitigation to safeguard the firm’s operations and reputation. The candidate must have an excellent command of written, reading, and spoken English & Mandarin.
Must have:
  • Experience in identity verification or fraud prevention.
  • Proficiency in using identity verification tools.
  • Strong understanding of global identification documents.
  • Ability to detect fraud patterns and assess high-risk cases.
  • Excellent command of English & Mandarin

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Position

We are looking for a full-time Identity Verification Analyst who will be responsible for reviewing and verifying client Proof of Identity (POI) documents, ensuring strict adherence to company and regulatory standards. This role involves reviewing failed POIs flagged by the Identity verification system, manual document submissions, detecting fraud patterns, escalating anomalies, and improving document verification processes. This position plays a critical role in fraud prevention and risk mitigation to safeguard the firm’s operations and reputation.

Key Responsibilities

  • Examine failed POIs and manual document submissions in the designated queue to determine if the POI can be approved or rejected.
  • Identify disparities, inconsistencies, or signs of forgery in submitted documents.
  • Escalate unclear or suspicious cases to Management for further review.
  • Detect fraudulent activity, such as repeated falsified documents from different regions, and escalate concerns to Management.
  • Monitor and analyze fraudulent identity trends, such as the use of synthetic identities, deepfake documents, and other evolving fraud tactics.
  • Maintaining a well-documented tracker for the detected fraudulent activity and identity trends found.
  • Identify technical errors or shortcomings in the document verification process and suggest improvements.
  • Support training efforts to educate colleagues on document verification best practices and fraud detection methods.

Qualifications and Skills

  • 1-3+ years’ experience in identity verification, fraud prevention, KYC/AML compliance, or a similar role in investment brokerage, fintech, banking, or financial services is preferred.
  • Proficiency in using identity verification tools
  • Strong understanding of global identification documents and the latest trends in fraud detection
  • Strong ability to detect fraud patterns and assess high-risk identity verification cases
  • Attention to detail is non-negotiable. You must be able to identify subtle signs of document forgery and inconsistencies in customer-provided information.
  • Strong verbal and written communication skills
  • Ability to make quick, sound decisions while adhering to company policies and regulations
  • Excellent command of written, reading, and spoken English & Mandarin is a must. Any additional languages are a bonus.

Company Benefits and Perks:

IBKR offers a competitive remuneration package including:

  • Health, dental, disability and life insurance with 100% premiums covered.
  • Company RSP contribution matching, Stock incentive plan

 

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About The Company

Interactive Brokers Group, Inc. (NASDAQ: "IBKR") is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation. We are committed to delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost.

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