Billing Operations Analyst

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

An overview of this role

As a Billing Operations Analyst at our company, you will play a critical role in ensuring the accuracy and efficiency of our billing processes for our subscription-based services. Reporting to the Billing Operations Manager, this role requires a detail-oriented professional who can manage complex billing configurations in our systems while serving as a trusted advisor to various stakeholders including Sales Operations, Revenue Accounting, and Accounts Receivable teams. You will be responsible for maintaining data integrity between our CRM and billing systems while supporting operational excellence across the organization.

What You’ll Do

• Extends that of the Billing Operations Associate
• Approve, adjust, or reject opportunities according to guidelines, and provide guidance to Sales Operations, Revenue Accounting, and Accounts Receivable teams
• Serve as the trusted advisor and sales operations lead to area sales leaders
• Drive hygiene and governance of Zuora Billing UI
• Ensure transactions comply with revenue recognition and business operational policies
• Process system workflow interfaces to sync quote information between Salesforce and Zuora
• Promptly address day-to-day issues and queries as they arise in an efficient and effective manner
• Responsible for ownership of regional billing queue and portfolio, managing standard and complex deal configuration and analysis
• Escalate issues and concerns as required to EntApps, Data, and Fulfillment teams in GitLab applications to support operational efficiencies
• Maintenance of billing team Zendesk and Salesforce case queue for regional billing portfolio
• Oversee the quality of data inputs and outputs for functional tasks, including but not limited to daily billing reconciliations, professional services T&M and expense based billing and reconciliation as well as web direct reconciliations
• Provide information to internal and external customers in respect of log-in, navigation, invoice approval process (alerts, workflow, approval, and rejection procedures)
• Develop collaborative working relationships Sales Operations, Accounts Receivable, ISRs, CSMs, Support, Sales Executives, Alliance, and Channel Teams
• Support training and enablement of new hires and continuous education of best practices within the CRM
• Participate actively in ERP system/process/automation UAT and implementation
• Act as subject matter expert (SME) for billing related automation inquiries and change management
• Reflect the level autonomy, decision-making authority, concept application, breadth and level of work/accountability within assigned responsibilities

What You’ll Bring

• 3+ Years experience billing in a high-volume environment
• Experience in high volume subscription based billing environments
• Superior attention to detail
• Excellent computer skills, self starter in picking up new and complex systems
• Ability to work independently to meet deadlines and objectives
• System knowledge
• Zuora Billing
• Salesforce CRM
• Google Suite (Gmail, Google Docs, Sheets, etc.)
• Slack (preferred, not required)
• Detail-oriented, self-directed and able to effectively complete tasks with minimal supervision.
• You share our values, and work in accordance with those values.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.